Sears Appliance Repair

I wanted a service repair. My appointment was for 9/17/25 which was cancelled the day before with a text. A new appointment was made for today 10/3/25. The service technician showed up to tell me that I needed the coolant replaced and recommended a new compressor as well for over $1800. He did not have any parts with him even though I gave all my information to "Miss AI Samantha", model number, serial number, leaking coolant, not keeping freezing temp. The technician had NO information from Miss AI and had no intention of repairing my freezer today. I paid my $158 and declined the offer.

I got a text giving the time he was arriving and he was here on time. Took care I of our refrigerate Issue and gave us a full explanation of what he did and gave us the part number for our water filter for the Refrigerator. Very respectful and professional yet friendly.

Wow, I was very impressed with the quality of workmanship that your technician performed on my Craftsman lawn tractor. He arrived on time and repaired my tractor to my satisfaction. Thank you again. Ed Carroll

He was very knowledgeable. He was also very nice. He also took the time to rxplain some of the features i didnt realize it had

Sears Home Service was excellent. Robenson, the Sears technician's communication, professionalism, and his work was great! Thank you, for repairing our refrigerator so quickly.

Worst customer service....for the following reasons 1) never could talk to a live person 2) Recieved about 30 texts confirmiming appointment and asking about specific problem. 3) Appt was booked a week in advance and NO ONE CALLED ME TO ALERT ME THAT THEY COULD NOT FIND A SERVICE TECH 4) After telling me tyhat a service tech would call me in am to LMK what time they would arrive. (Very convenient 8-5 window!!) no one called!!! I had to hunt them down dealing with AI BS 5) after trying 3 differant phone numbers I finally got a live person and they told me that service needed to be cancelled due to no service tech available!!! 6)Could only book my next appt another week out. 7) Most Importantly I PAY $62.00 per month for a service contract and DO NOT USE THEM!!!!

The service was completed as planned, the communication was good, and the repair was perfect. The technician was great