Geek Squad

We pay a yearly fee of $179 and it is impossible to reach a Geek Squad person at the store to ask a simple question !! Why do we have to drive all the way there for a 2 minute question. We're done paying them for their rude treatment.

I made an appointment over the phone describing what the issue with my phone was. Phones camera is not working and I described in detail what the issue was. I drove over an hour and a half away just to get told that I would need to replace my phone since it involves my phones front and back camera even though I was willing paying out of pocket for the repairs. What a big waste of time if they don’t make phone repairs here why am I able to schedule an appointment for it.

I scheduled a Geek Squad appointment online for screen repair on a Samsung phone, however, when I got into the store they said they were not able to help me. The lady said something about not being able to work on my phone due to them not being trained on that yet. That would have been nice to know prior to driving all the way down there, especially since I gave a detailed description of my needs when I scheduled online.

I called to make an appt to drop off my 2 air purifiers. It was told to me on the phone that they would thoroughly clean and replace filters. I had to leave both for 3 days, went to pick up and invoice was at $0 since I had paid for the protection /geek squad plan. But it description of what was done, it said no service performed! ‍

I brought my pioneer receiver in for repair. I purchased the geek squad warranty. When I went to pick it up it had scratches on top of the unit. The rep apologized and called for the manager and the manager junked it an gave me store credit. NO PROBLEM NO QUESTIONS asked AND gave me a HUGE SMILE!! To make things awesomely better. I picked up a Marantz receiver on sale regular $1000.00 for $200 including my store credit.... AWESOME JOB AWESOME EXPERIENCE!!! THANK YOU BEST BUY

My wife went in Saturday to get her samsung s22 ultras screen fixed. They told her it would be a 40 minute wait to get it fixed. 1 hr later they informed her they wouldn't be able to get it fixed that day and made her an appointment to get it fixed sunday. On Sunday we got a call to cancel the appointment because they forgot their samsung technician didn't work Sundays. We choose geek squad because they are a certified samsung Repair Shop. But after their unprofessionalism we went to a local Repair Shop and got it repaired in 20 mins. Save yourself some time and go elsewhere.

I took my IPhone to Apple and they couldn’t get me in for a week! I was desperate and needed my phone, so I took it to Geek Squad in Best Buy. They were so nice (unlike the girl and Apple) and fixed it! I tried to fix it myself doing a reset on it but I couldn’t do it, I thought my phone was done with, but they fixed it and they were really nice and didn’t charge me anything! Which I really appreciated because that helped me out during this hard time. I highly recommend Geek Squad. We really need our phones, especially if we have kids/family, and when he brought my phone back and it was restored, I was so relieved, I just wanted to hug him lol - thank you so much!!