Sears Appliance Repair

Frank was extremely efficient and professional. He quickly diagnosed the issue with my refrigerator and even double checked to see if he had a part on his truck (and he did!). In and out in 1 hour. Excellent experience.

Technician was fine, experienced and on time. He ordered the necessary replacement part… and it never arrived (3 tries). 4 stars is about right, assuming my refrigerator works and does not develop problems any time soon.

Ken was professional and knowledgeable. He completed the repair quickly. I particularly appreciated that he cleaned up after himself. I was very pleased with his service.

Terrible experience. The technician didn’t even know how to work his volt meter and tried to convince me that half of the outlets in my house didn’t work. He then told me I needed to call an electrician instead of looking at the appliance. I had to take my hairdryer and plug it into the outlets to prove that it my outlets were working. I then had to plug the oven in and turn it on myself to show him that it did in fact have power. He then without checking anything informed me that it was the control panel and that I would need to pay $700 to fix it, on an oven that is only worth $600 to replace. I asked if he could look at the panel and do any diagnostic to make sure that was actually the problem. He said he didn’t do that. I declined the estimate. He the sent me several text messages threatening to send me to collections because I said I wanted to talk to someone in customer service before paying the bill. When I finally got ahold of a live agent in customer service (the number the owner keeps posting on these reviews is not for a live agent) they were not helpful and did not have any answers. Do not use this company!

Did not expect bad service and bad customer care. Called a tech expert to assist with leaking fridge. We had a plumber tell us that the leak might be coming from the leaky valve. We shared this with the expert and that’s what the tech decided to focus on. When I do call an expert to assist me an issue, I do expect thorough inspection since I am paying for the initial evaluation and not just base the evaluation one aspect of information shared. Our fridge is still leaking and we paid over 600+ for something that’s not even fixed. The tech wasn’t pleasant through the initial evaluation service till he knew he was getting paid (we just requested him to share his evaluation results with the company since that’s what home warranty company needs). We paid some portion of this repair via home warranty and tech didn’t seem happy about that either. Overall, would not recommend this place.

Coupon code not honored. Technician arrived at 3:15 p.m. for 8-12 window after no status update from the chatbot since 11:30 a.m. I selected this service because of online coupon code and ease of scheduling. Big mistake because there is no human in the loop to help you get a real time update on arrival or try to apply the coupon code to the technician's bill (even though it was on my appointment confirmation). The technician was very friendly and did not recommend repair since failure was intermittent. Glad for that because there is no recourse if you have a problem with the service. Efficiency of AI is nice, but I'll select a company with a human in the loop next time. UPDATE: The AI response below directs you to a phone number to a chatbot that admits there is no live person available. BUYERS BEWARE You have no recourse if something goes wrong.

My service technician did a super job. My washing machine works like a charm. He was courteous, punctual, and very knowledgeable. This company provides excellent service and I would recommend them to anyone.