Appliances 21

I purchased a stove from this seller and the entire experience was problematic. I ordered a specific brand and model, but after a week of delays they delivered the wrong stove. When I notified the seller, he refused to refund me and only after more waiting did he finally provide the correct model. After a few months of use — roughly six months — the stove developed a gas leak. My tenant reported a strong smell of gas, and I immediately stopped using the appliance. I contacted the seller, but he once again refused to send a technician or provide support, claiming that the unit was not under warranty anymore. I had to hire an independent professional, who identified a cracked component in the internal gas line, which required replacement. This raises a serious safety concern. A faulty gas line can lead to dangerous leaks, posing fire and explosion risks inside a home. Consumers need equipment that is safe and in proper working condition, especially when it involves gas systems. My experience shows that the products sold by this business may not be properly inspected or maintained. It is not worth risking the safety of your home to save a few dollars. A brand-new unit from Home Depot or any reputable retailer may cost slightly more, but it comes with proper warranty, support, and peace of mind. Additionally, the seller never answers the phone. Communication is extremely difficult, and you often lose work hours just trying to reach him in person. Based on my experience — wrong product delivered, delays, no support, and a stove with a hazardous gas leak after only six months — I strongly advise consumers to avoid this business.

I purchased a washing machine from this seller, and the experience was extremely negative from start to finish. Approximately six months after the purchase, the machine failed completely. I contacted the seller immediately, but he refused to accept the unit back or stand behind the product, claiming it was no longer under warranty. After insisting, he finally sent a technician to repair the machine. Three months later, the same unit failed again — this time due to overheating — proving that the repair was not effective and that the equipment was clearly defective from the beginning. At that point, I was forced to dispose of the machine entirely and purchase a new one out of my own pocket. In addition, the seller never answers the phone. You can call repeatedly and he simply will not pick up, making any form of customer support practically impossible. The level of service is unacceptable, unreliable, and shows a complete lack of professionalism and accountability. I do not recommend buying from this seller. The risk is high, the customer service is nonexistent, and you may end up losing both time and money as I did.

My experience with this store was extremely disappointing from the very beginning. I purchased a refrigerator clearly listed and invoiced as a specific model. After almost a month of delays, they finally delivered the wrong refrigerator. I immediately requested the correct unit to be sent, but the seller continued to delay for weeks. In total, I waited approximately 37 days for the correct product. Throughout this entire process, the seller never answered the phone. I had to pay one of my employees to go to the store in person because it was impossible to get any response. When I finally went there myself and asked why he never answered, he was literally on the phone at that moment. I called his number right in front of him just to confirm — he saw the call and refused to pick up. That level of disregard and irresponsibility is unacceptable. After all the delays, I finally received the correct refrigerator. However, after only about two months of use, the compressor failed completely. When I contacted the seller, he claimed there was no warranty and refused any support. I had to hire an independent technician and pay out of pocket for a new compressor. Given this entire experience — wrong product delivered, nearly 40 days of delays, complete lack of communication, no warranty support, and a defective unit after two months — I strongly advise consumers to avoid this seller. The customer service is unreliable, unprofessional, and disrespectful. The products are questionable, and the lack of accountability creates unnecessary financial loss and frustration. I do not recommend this business under any circumstances.

"I recently purchased a washing machine, dryer, and dishwasher from Appliances 21, and I couldn’t be more satisfied! The customer service was absolutely wonderful – the staff was helpful, knowledgeable, and made the entire process smooth and easy. The appliances I bought are of excellent quality, and the prices were unbeatable. I highly recommend Appliances 21 for anyone looking for great products and top-notch service!"

Tivemos uma ótima experiência nesta loja. Compramos uma geladeira novíssima, por um preço que já estava abaixo do valor que procurávamos, e a vendedora ainda conseguiu mais um desconto! Recomendo muito! Entrega rápida, atendimento excelente!

Amazing service. Lorena was such an incredible help and found me the most incredible appliances for my new home. Everything looks gorgeous and I stayed within my budget. I would never shop at a big box store ever again. Thanks to Lorena they gained a customer for life!

Excellent store! I bought my washing machines and dryers! The salespeople are very attentive and always recommend the best for my home! I recommend it 110%, from the moment I entered the store until they made my delivery, everything was 110%,se you guys soon on my next house !