Sears Appliance Repair

The technician Mark was FANTASTIC. Inspected, described what was wrong with the washer, fixed the problem, gave me important information about my washer. Mark was super friendly, professional, informative. I couldn’t have asked for a better technician. He deserves special recognition and a raise.

-0 star review! My refrigerator wasn't cooling the last week in Sept. It is still having problems not keeping temp down. I have had 6 visits, different techs, ordering parts, rescheduling etc. This past Saturday (would have been visit #8) Sears cancelled my appointment and rescheduled for today 8-12pm, then I receive an update today at 10:30am changing it to 1-5pm and now I receive another update cancelling it to reschedule for tomorrow. It is absolutely ridiculous there is NOT A LIVE PERSON TO SPEAK TO especially in my situation. Keep in mind, I have not only lost hours and hours of my time but the cost of having to take hours off of work, fully restocking my refrigerator and freezer, buying bags and bags of ice for necessities in cooler, eating out, etc. Unfortunately this is a warranty repair otherwise I would have reached out to another service.

The service tech was courteous and professional. He completed his work in a timely manner. If I should need service again, Robert is the person I would want.

Chris was on time, knowledgeable, and friendly. He knows his stuff and was very pleasant. I appreciated his demeanor and honesty. He did not try to up-sale or pressure me into buying something that I did not need.

This technician knew his stuff it was raining, but it was very clean. Didn’t bring in the dirt from the outside was very careful where he placed his items and told us everything we needed to hear. It was an amazing experience.

Armand was very knowledgeable about my washing machine and repaired it in a timely manner. He even went the extra step and offered to inspect my dryer as well and clean it out. Appreciate his work!

The Repair Technician did a great job with explanation of the cost of repair and optional Annual Service Agreement for our home appliances, including repair for my LG Front Loading Washing Machine. He was prompt and answered my questions. He was very polite and professional! I highly recommend Sears Home Services!