Mr. Appliance of Tacoma

I called them out to repair my dishwasher which was showing a code. The techinician told me what the issue was and quoted me a price which was $329 including parts and labor. I asked if it could be anything besides that and he said no, it was definitely that part that was causing the issue. We agreed and he went to work 'fixing' the dishwasher, he said that he was done, but the dishwasher was still showing a code, he said that it would stop showing the code after we ran the rinse cycle one more time but he had to leave so we needed to sign for the work so he could leave. He also said if for some reason it still wasn't working we could call him back the next day and he would show up to fix it no charge. It never stopped showing the code and I called them back the next day, they told me that it would be an addiotnal charge to come out again, and I asked why since the techinican had told me that they could come out no charge, they said that they would look into it and call me back. They never called me back. I called again and they said that they could send someone out, but no matter what it was going to cost more money, the lady on the phone said that it could have been one of four issues and there was no way to know until they replaced all of the parts, charged me for all of those parts and even then, it still might not work. I asked to speak to a manager, they said that someone would call me back, but of course that didn't happen either. I called again the next day and asked to speak to a manager about how we could resolve this issue, was told again that someone would call me back, and it never happened. Please do not use this company, find anyone else.

They came out after scheduling. They knew the issue was internal and didn't check the internal part issue. Told my wife the duct must be clogged. Got it cleaned and the dryer is still having issues. I spent 200 for someone to tell me nothing is wrong with my dryer.

I wish I'd gone with someone else, I paid over $500 to have a drier vent rehooked up and for them tell me it would cost another $520 to replace the motor on the washer. Then they said they couldn't be sure it would work. Yikes!

Easy to schedule service and find a time that worked for me. Technician was on time (early!) and communicated well in advance of a home visit. Tech was courteous and thorough, explained the fix and gave me some tips for the future. If I have other issues with appliances, I would call them again.

Staff at Mr. Appliance are courteous, knowledgeable and contientious about their work. I needed some heavly appliances moved across newly finished floors and there was not a scratch left anywhere and the appliances were installed properly, level and tested to make sure they worked. Couldn't ask for more.

Repairman and scheduling staff were great to work with! Accommodating with schedule issues, and repair people were kind, super knowledgeable and did good work.Would recommend!

My fridge needed a new fan and they were able to replace it in about an hour or less. Reagan was really helpful and knowledgeable.