General Parts Group

Hidden charges. I was not informed about the additional charges, which totaled over $120. The service is located in central Tucson (85719), but I was charged a $62.00 Zone Travel Charge on top of the $65.00 Service Call Charge—poor response from the support team. I do not recommend anyone go with General Parts. I provided my credit card details before scheduling the service. After two months, they finally contacted me regarding the declined payment, which they claimed was due to incorrect information. I had been trying to contact them for months to resolve the extra charges and the credit card issue, but received no response. Instead, they sent threatening emails warning that the account would be sent to collections and additional fees would apply. He never answered my call/responded to my email properly (Brian Reynolds) After calling more than five times today, I finally connected with the manager. Unfortunately, he did not explain the extra charges. The ironic part? When I called today to settle the invoice, the representative used the payment details she had on file, and the transaction was successful. This reflects poor team communication and mismanagement.

We had an issue with our stand alone ice machine in our shop. Great customer service and repair was done same day. Great quality work and fast service. Thank you!

I hired this company to fix a pipe leak at my business. They charged me $370, and the leak returned the next day because the technician didn't do the job properly. They couldn't send anyone to fix it the same day, and I had to close my business. I ended up calling another company to fix the leak because they took too long to send someone. Who will compensate me for the loss I faced due to the closure? Very disappointing experience.

The tech came out multiple times to diagnose a commercial freezer. He had no idea what he was doing with this unit. He spent the majority of time on the phone with other techs from the company. He replaced parts that did not need replacing. He did not know how to test compressor. He spent hours on the unit and achieved absolutely nothing and did not repair the unit. He left the inside of the unit torn apart with parts and screws all over. The capacitors were left hanging, the screws were not put back in the start relay. Wires were left loose. I was told the start relay could not be ordered but they could order a similar part that should work but it would take 2-3 weeks. I ordered the exact start relay needed (that's what I was told the problem was). I had it the next day after I ordered it. The new start relay was installed. That was NOT the problem. I had a second opinion from another company. The tech was here for 15 minutes, put everything back together that was left in shambles by your technicians and was able to determine within that time frame that the compressor was indeed bad. He showed me how he tested it and exactly how he came to that conclusion. He said that the capacitors and start relay were fine. So your company really just wasted time and billing hours, did not provide a solution and still did not inform me what the problem was with the unit yet I was billed over $1200. Basically I paid you $1200 to do absolutely nothing. No diagnoses was made. Nothing was achieved by your tech and no solution was provided by your company.

They had the detailed information for my 87 v6 none turbo Toyota pickup. GP Sent us a trans with tag calling out 22RE for 4 cyl ( they knew that wasn't correct). Charged me Freight to return the wrong part, Their mistake not mine. Started out asking $500 to return, after much back and forth charged $263 return freight. Now Increased the pricing from orginal quote to be charged for correct trans. Not the best for taking ownership to a mistake!

Tech (Robert) was sent out quickly to repair a leak in our fryer. Found the problem and ordered parts. Explained that he would return once the part came which he did today. Installed new part within a few minutes and explained what was done. Excellent service. I appreciate the fact that Robert takes the time to explain the problem that was found and how it will be resolved.

Hired company to install a commercial dishwasher. It has been an absolute nightmare. The customer service is a joke. They NEVER follow through with promised call backs or respond to emails. I have initiated every communication. Now trying to blame the actual machine for their horrible install. Beware. They are a nightmare.