Choate's Air Conditioning, Heating, Plumbing And Electrical - Memphis

Great experience! Tucker was awesome during his visit. He quickly diagnosed the problem, thoroughly explained the repair options, then got the repair completed in good time. He explained everything he did and why he had to do the repair the way he did to insure a long lasting, high quality end result. I’d recommend Choate’s if you need any plumbing work done if all the guys are as good as Tucker is. I thought he was a great representative for the company.

We recently had to call Choates for an HVAC issue, and our technician, Mr. CJ, provided exceptional service. He was knowledgeable, thorough, and clearly explained the issues with our system. When a follow-up appointment was needed, we requested him again because of his expertise and familiarity with our unit. We are pleased to share that our HVAC system is working again, and we look forward to continuing with Choates as our HVAC provider. Choates, this young man is professional and represents your company extremely well. Thank you, Mr. CJ!

Dianna Boyland from Choate's Air Conditioning, Heating, Plumbing & Electrical completed our fall heating and plumbing preventative maintenance inspection this past week. Last spring, Dianna also performed our annual AC checks. On each occasion, Dianna was incredible: professional, friendly, knowledgeable, and thorough. After the checks were completed, she clearly communicated all inspection details (with pictures) and made suggesting for additional services I might want to consider. No sales pressure - just recommendations. These annual checks, by the way, are part of our family plan which we've had for almost two decades. Service from technicians like Dianna and other Choate's team members I've met over the years are why I am presently and plan to remain a Choate's customer. Thank you Dianna and Choate's!

I've been a Choates customer for 6 years until now. So I called them out to fix my ac and/or find out whats wrong. They sent two techs out and they did a great job. Here's where the problem came in.... Choates sent out a guy to give me a quote on the work needed to be done. So I greet him at the door, IMMEDIATELY I tell him. There's no way he will be able to go into my attic space because he was just that big of a guy. About 6'4" 365lbs easy. He assured me he has been up and down plenty of times. Keep in mind that I'm 275lbs and had no trouble going up with the two technicians who came out just 2 days before. The 3 of us went up and down quite a few times. Back to the issue, this man stepped on the first step and the whole ladder came crashing down. He looks dead in my face and says choates will take care of that. So I go and grab my 6' A-frame ladder so he can handle his business. Ok we're good. A couple days later, choates sends out a contractor to see if it could be fixed... but that wasnt happening. Tell my why choates sends me a quote on getting it fixed for $900.00. I literally can go to Lowes and buy a new one and install it myself for 400.00. The audacity of these people to charge me for something that they tore up is crazy work... I'll never use them again for anything. I dont care if it was 200 degrees outside and they told me they could turn my floor into an ice cube for 50 cent... they won't be getting it from me.

Nathan was great! On time, very professional and went through my electrical diagnostic with great detail. He explained all my options very thoroughly. Choates is always great and Nathan was a pleasure to deal with.

I am visiting Memphis from Texas and a couple of days ago, my friend with whom I am staying, had two large tree branches fall in her backyard which caused an electrical line to pull away from her house. MLGW came by that night and said an electrician would be needed to repair the very extensive and serious damage before power could be restored. That night, my friend called Choate's which had serviced her HVAC system for years and with whom she had a family account. She spoke with Jasmine about the problem and almost immediately, Jasmine set her up with an appointment to have Choate's come and help with the problem. The rest of the story is what happens when professionals come to your aid. Nathan from Choates came by the next day and not only did he diagnose and offer the appropriate repair services to help get the power restored but he had to be the nicest guy ever because he had my friend, Cherrie and I laughing about life by the time he left. The next day, Nathan and two of his colleagues from Choate's...Timothy and Thomas, came by and performed what I consider a miracle considering the extensive damage that was done. They not only finished the job in less time than we could have imagined but their work was world-class perfection. Cherrie's entire electrical box and workings looked like they had been brought up to 21st century standards by the time they were done. Even the MLGW rep who came by to inspect the work and restore the power mentioned what excellent work the Choate's team had done. On top of that, they were such great guys to talk to that by the time they had finished the work, we were talking to the three of them about football and great Memphis food instead of the outage and serious damage that had happened to us in the previous days. Take a look at the photo which shows Cherrie and the Choate's guys. The look of joy on her face is evidence of how pleased she was with Choate's and their expertise.

Terry was awesome! He was helpful and courteous. I had to have electronic leak detection. He explained the process and why it was needed. He also offered other services that Choates provides. I appreciate the great service!