Overhead Door Company of Jackson

The pricing is reasonable and overall competitive with local area. The overall quality of the door is good but my issues stem from service and the install. Two things happened, number 1 the sensors weren’t properly aligned so the door would not close normally, we had techs out on two different occasion, the first time they didn’t look at them claimed it was a sun issue and left it at that, wasn’t until the following time they came out that they realized the sensors were misaligned. The second issue is in regards to a paint defect in the window frame, I noticed it the first time I saw the door and had to reach out to have it corrected, I feel that it was obvious enough that the installation tech should’ve caught it and started the warranty ball rolling. With the amount spent I expected the door to be in pristine condition. Since then it’s been over a month and I have to email them almost weekly to get any kind of update on when they will make the repair. If I had to do it again, I’d shop more companies in the area.

Well in short the winds blowing this fall. And my garage door sensors are working perfectly they p/u the leaves while backing out my garage and you can guess the rest. Thanks to Aaron.M he came out first valuable they had on time and fixed reinstalling my guide wheels on door and bent track and realign everything for me and greased springs and roller and had it like new again. They had done the install as year earlier and new opener very satisfied great job. Andrew.M

Overhead did a fantastic job. Timeline was perfect and Adam did a great install. Its quiet and works perfect. Glad we made the decision to go with overhead. Aaron did a great job explaining the products and there was a lot to choose from and I felt no pressure. Thanks guys. I'm very happy with the end results ☺️!!

Aaron M. came over to fix our springs and provide maintenance for our garage door. Outstanding service! He did a great job, we are very pleased with the job he did. Very professional and friendly. Great customer service. Highly recommend the company and Aaron!

I had a new motor installed a year ago and at that time the Service Tech, Aaron M, informed me the springs were beginning to show wear, and would eventually cause a problem. This year I decided to replace the 20 year old springs, I requested Aaron again because of his work ethic / professionalism / knowledge and friendly attitude. He did another GREAT job and presented a positive attitude.

I have bought overhead doors from this buisness before with good responce & service. This time a little different,,, First, the Salesman Patrick was very professional & handled my calls & sale good. Second, when the installation of my door finally scheduled & the day of install Adam showed up on time with all the exact door & hardware that was specified in the order,,, Adam did a good job of installing the door correctly, very nice young man! The issue I had was more than once with the secretary Hunter,, 1st she did not return phone calls, when I mentioned my voice-mail, she ignored it, I said something to Patrick about it,, he apologized for the issue, then when the door was ordered , I did not recieve a call to set a date for installation. I called Patrick,, he checked said yes the door was in, & he would have Hunter call to set up an appointment. I waited a week,, no call!! I called Patrick again, he said really! I will call Hunter & have her call you today, he apologized! Later that day Hunter finally called, & acted like nothing was wrong, I didnt say anything, we set the appointment up, & it went off great! So Im not sure if I would use this buisness again or not? Patrick was great, Adam. Was great, but deffinetly a problem with Hunter,, I believe she is costing this establishment work & money!!

Aaron M. repaired our garage door springs on 8.1.25. He was very professional and friendly. He took the time to answer all our questions and concerns. Though my husband enjoys doing things himself, Aaron had it done quickly and safely. I would not hesitate to use Overhead Door again and will surely recommend your company to family and friends.