Door Pro America

Wonderful work done to install 2 garage doors and new door openers. Friendly and helpful installers. Garage doors add greatly to the street appeal of our home

Tim Lubic, Door Pro America, came to our rescue when we were locked out of our garage because our automatic garage door opener keypad had failed. He arrived just a day after we called. We'd lost our key; he drilled out the key hole from the garage door so we could use a new key. He replaced the door opener keypad. He was efficient, professional, and SO nice. Top of the line!

Good, fast, reliable. My garage door spring broke out of the blue. I wasn't in a rush to fix it as I was headed out of town. Called up door pro, quickly and painlessly set up a time for a technician to check it out when I returned. They called ahead (day of as promised). Showed up on time. Explained the issue to me, quoted, fixed, cleaned up and left in under an hour. He was kind, helpful, and thorough. Overall, this was a great business transaction with a friendly and competent company. Would highly recommend.

Oct 8 appointment for consultation, no show. Oct 10 consultation for replacing current door/opener was excellent, signed paper contract. Oct 29 I hadn't heard anything, so I called for status report. I was told I hadn't signed electronic contract yet. Oct 30 I received and submitted electronic contract. Nov 14 Haven't seen anything happen (i.e. on charge to my credit card for deposit), called for status report. I was told they'll get back to me in 2 weeks.

Door Pro America installed a garage door at my home in Seattle on October 1st. On October 3rd I made them aware that the services paid for were not provided - an additional $1,000 (plus tax) of demo and rebuilding of the exterior framing was not performed as paid for. Instead, the minimal interior framing required was performed. I notified Door Pro, and after waiting weeks I was informed on October 20th that they could reschedule a new date to come and redo the work. As I do not live in Seattle and cannot oversee the work, I do not desire to schedule additional work by Door Pro. I clarified my request for a refund of the over-payment, to align payment with services performed. My request was received on October 20th, and additional information requested, which I provided that day. I have since received no further communication, despite requesting an update on October 24th. Today, October 29th, I have had no communication from Door Pro for 9 days, and there has been no resolution achieved despite having received notification of their error 26 days ago. I trusted them as they were performing this work through Costco, whose customer service I trust. Needless to say, that trust was ill-placed when transferred to Door Pro America.

I had garage doors installed in August 2023 and had no problems with them until late July 2025, when I couldn't get them to open. A tech came out and discovered that 1) the breaker had shut off but also 2) that the doors had been installed without an emergency key system. He contacted his manager, and they arranged for someone to come out to install the emergency key system and show me how to operate it. I am so grateful for the excellent customer service

Outstanding work by the Technicians. From the time they arrived to project completion they exhibited superb technical competence and outstanding customer service! Garage door and associated components are working well. Im glad I terminated my previous garage door company selected Door Pro for the job. Thanks.