31-W Insulation

31-W installed both garage doors in my home when built in 17. Recently I had a spring acting strange and the door was straining to go up and down. I called them on Tuesday. Chris called me and showed up on Wednesday. Took one look and got to work. Within the hour he had replaced both springs, checked the balance, then ensured all doors, wheels, pulleys etc were inspected and lubricated. Enjoyed the conversation as well while he worked. Very professional person and knows his job well. Would recommend to anyone. Excellent service, very quick, and a thorough job. Thanks!

If you ever need a garage door torsion spring, this is the place to go! They have save me twice over the years. Friendly staff and great service.

A good friend of mine was late to work this morning because of this company, so I am sharing her story here. It's a shame that when someone calls a company to alert them that they have dishonest people working for them, their response is that they don't have time to try to find out which of their trucks was in this location at that exact time: "J dropped her iPhone in the parking lot of Thornton's this morning, 12/26/17, at Shelbyville Road and Gene Snyder. The two workers in the 31-W Insulation truck helped us look for it, said they didn't see it. We started tracking her phone...Funny, how they pull out of the parking lot of the gas station and her iPhone starts moving along with the 31-W truck. After turning off the power so we couldn't track it any longer, they throw it out of the window into the brush. Thankfully, we were able to find it since we were following them. Unfortunately, we did not get a license plate and very unfortunate that when we called to report it, the company could really care less. Would NEVER recommend this company based on their lack of integrity! What a shame!" I certainly won't be calling them anytime soon!

I needed a garage door fixed that I thought was out of alignment. I called other companies and was either stood up or they had me thinking this was a golden job with me needing deep pockets. I called and 31w Insulation got a repair guy out there the same day (Brian) and he fixed the problem for the $65.00 service call. I was very happy with the entire experience will use this company again. Honest and reasonable, What else could you ask for! A+++ to the entire team!

I paid this company a premium to do a "professional" insulation job in my new construction home. What I got was a premium price tag and a poor work ethic. Insulation is already expensive, so it’s a shame that you can’t trust these people to do what you paid them for. Hopefully in the future they can educate them selves for the job that they advertise or go back to being rocket scientist. In the mean time, I will go ahead and do the job that I paid you for.

Even though my first experience wasn't good with this company, they did follow through and my garage door was fixed. I commend Charles and Gary for their help with my problem. I feel once I spoke with them my issue was addressed

Gary was by far the best quote we got. Half what others wanted. His crew was here 45 minutes and left the place like they weren't even here. Great job. Happy wife happy life.