J Rowe Plumbing

Yesterday I saw a plumbing truck 2 houses down and went over and asked the gentleman if he had a card and took the time while working on the other house to ask me some qualifying questions about my issue. The fact he was on another site and didn’t pass me off to just call was impressive and really showed me he takes pride in his job and customers who need help. Told me to call the number and ask for the co-owner Jesse Morales. I called the number and I think the person who answered the call was Jenny (if I am wrong let me know and I will correct). They worked to try and schedule me that day but had to come the following morning between 8am-10am. Showed up on time and even received a text indicating who would be there and they were on their way with a picture of the worker. Fixed our issue within a few hours perfectly, offered a referral for the flooring issue due to the flooding and is sending an estimate for another issue I will need fixed. I cannot express my gratitude other than letting anyone know who needs plumbing work done these are the ones to call!

Mr. Duffy and his partner were awesome. 100% recommend. Big job and they spent ton of hours and solved the problem. Used JRP for third time and every single time it’s been a 10/10 service. Thank you and highly recommend them to anyone looking for their plumbing needs.

10/10 recommend using J Rowe plumbing! They came out same day for a leak & got the job done in one day! Nate was amazing! Very respectful, professional, & informative. Thoroughly explained what was going on & my options. Overall great guy & great experience!

They saved my bacon! I had a flow valve in the toilet fail the day before a new tenant was due to move in. Lisa with the office was able to schedule same day service (Monday) with a completely professional ‘we’ll get it done’ attitude. Within hours, Larry called to let me know he was en route, called again to give me the assessment of what was wrong and what needed to be done with the total cost information. And then he did it! No delay… I have to get parts…I’ll be right back… He immediately completed the job and tested it. Great job, Y’all! Thank you! You are now my go to for all my plumbing needs!

The Plumber was attentive and explained the process thoroughly. He and his crew were prompt and finished the job in the timeframe he stated. Their work was timely and efficient and they completed the job in one day. He found the leak and got it repaired and floors patched back up all in one day. Phil was awesome and this great service has earned J Rowe Plumbing a permanent customer for my future needs. I would definitely refer Phil and his team!

UPDATE Owner responded but did not call me to offer any solutions so this is really just spin control but I get it. Lots of arguing the wrong point this was not about paying the quoted rate it was about bait and switch You told me quote over email. Not true. You had the parts in your truck to do the job the first time but insisted on hunting for more expensive parts. Finally you quoted an install then half way through you changed your price by presenting a second quote I had no choice at that point. These toilets are no harder to install because they have electronics in fact they are easier just plug and play. What did your techs configure on the electronics? Nothing. They plugged it in handed me the remote.. Makes me mad that you would try to spin it this way and I’m tempted to file a complaint with the TAG for deceptive trade practices I needed a toilet installed and typically do it myself but was busy and thought I would let a professional do it. I saw good reviews and adds bragging they had lots of parts onboard and could get jobs done in one trip. In summary I think they do quality work but they are looking to charge as much as possible and are not looking out for the customer at all which I found disheartening in this economic time where people are struggling. I feel like I was taken advantage of. 1. I made an appoint. Asked for an estimate which their website says they will give you. Someone called to schedule the appointment when I asked what is the estimate, they said they were just a scheduler and could not give one they will give you one when they arrive so you get hit with a trip charge. Red Flag #1. 2. Arrived on time. Professional appearance. Looked at my toilet and the location and presented me a $500 estimate to install. Wow. I was expecting maybe $300 it takes like 30 mins. I was so busy and about to leave for a business trip so I just said ok do it at least it will be done and I assume professionally installed. Red Flag #2 3. Toilet installed but now we have a problem they cannot connect it to the wall because they don't have an adapter or the part. Now they present me with another estimate for $344 to install an adapter. Really? This is what really makes me mad. If they would have told me in advance they were going to need that I would have said not to do it but they waited until the toilet was installed. Not sure if this was just incompetence or planned but it's bad either way. Red Flag #3. 4. They say the part is rare or something. I pull one up at Lowes and buy it online in less than 5 mins. They say they will come back and install if I get the $12 part because they wanted like $150 to go get it. More craziness and Red Flag #4 5. They come the next day. They again say they can't get the part to work so going to go "research". I am without a toilet for a week. Red Flag #5. 5. I have to text them and say hello what is happening begging them to come charge me $350 to finish the job. They come back and basically make an adapter (copper to Pex) charge me $350 for that so why didn't we just do that day one???? Red Flag #6 So in the end, they completed the job for $844, 3 x the cost of the toilet which is absurd. Does it work. Yes. So far. Does the work seem like quality work? Yes it does. They forgot to caulk or did not care to but I am sure that is an add on. Guys who installed were nice enough, kept saying it was not them they have to charge this amount seemed embarrassed or it's just part of the sales tactic. Would I trust this company again? No I think they take advantage of people.

We were happy with how fast they came out to deal with our leak. The care paid to our home was perfection. They also saved us money by giving us all the options, but recommending the option that was the most cost advantageous and that made sense for our situation. There are other plumbers that are less expensive, but I have never felt like they were as knowledgeable or professional as J Rowe. When I don't know what's going on in my house with plumbing, I always call them. The only reason I gave 4 stars was that we felt the communication could have been better when there were delays on our repair. Other than that, it was perfect.