Lickety Split AC, Plumbing & Electric

HVAC Replacement w/ducts Reassurance through facts: *Extreamly knowledgeable, and die-hard workmanship replaced an entire system in a short span of time "without the fear of loss or distress" *Reassured my understanding with explanation and training, further extending any guaranteeing of support coverage, by educating me in the systems care maintenance and usage, "kept no secrets". *Trust worthy like-minded technicians with an idyllic nature, renewed my faith and trust, IN MAN, for situations like this. They are "Above reproach." *As a team each Managerial skilled with communication, leadership, problem-solving, emotional intelligence, strategic thinking, time management, and adaptability. "The perfect team". I would not go anywhere else for my support, should these men remain, so shall I.

They came out for a routine, free inspection that ended with them wanting to charge us 16,500 for a service. The tech stayed the entire day and had tablet issues. He would go out to his truck and sit there for 30 minutes at a time due to this. This free inspection led to them being very concerned for "our safety" and us needing to pay the $1000 to do a QCA on our house. They said they found scorching on our panel. The manager on the phone and tech kept advising they were scared to let us sleep in our house that night due to it possibly catching on fire. We got nervous due to the manager's pushy nature. We refused service and had three other electricians come out. All advised panel was safe and no need to replace it. We called Lickety Split to address this and ask for out money back as three other companies advised everything was fine. We spoke to a VP of electrical operations, who advised all of these companies were wrong/not competent, said we were treating him like a criminal, and pushed back that our house was incredibly unsafe to be in. When speaking with him, he pointed out scorching on our panel that did not match the scorching the tech in person pointed out. He advised he was not sure why that was, but he knew our panel was bad. We asked could he be wrong since the tech in person never noticed the scorching in person until the manager on the phone saw a picture and advised him it was scorched. It seemed odd that the person on site could not see it until told it was there, but a manager could see it in a photo. Overall, we feel we were scammed out of over $1000 and they pushed to get 16,500 from us by fearmongering and telling us it was unsafe to sleep in our house (that passed an inspection 2 years earlier). We would recommend another company that you can trust.

Kicker Split made my AC fan replacement smooth and easy. They were so professional from the team that took my trouble call, to the technicians and managers who brokered the replacement system deal. They made me feel comfortable and explained everything to my wife and I. The whole process was over in less than a day and their loan option helped make everything affordable.

We had a toilet that needed to be unclogged. Every thing I tried didn’t work. I booked an appointment online, which was super easy! Everyone I dealt with at Lickity Split was awesome! Keisha in the office was very professional and Zach my plumber was the bomb! 10/10 would recommend!!!

I’m leaving a 1-star review (if zero stars were possible, I would leave a zero) due to serious issues with this company. While they have a high Google rating, my experience aligns with their much lower ratings—1 star on Yelp, 2.2 on HomeAdvisor, and 2.2 on Angie’s List. In July, we faced urgent AC issues. Lickety Split (LS) responded quickly but claimed our 3.5-ton unit was too small for our home’s square footage and pushed for a 5-ton upgrade. They refused to provide temporary service unless we agreed to the costly upgrade. Left with no choice in the unbearable July FL heat, we proceeded—and $25,000 later, the 5-ton unit was installed. They started pulling out the existing unit before we could even blink. We immediately requested permitting documents since we did not sign or notarize the permit application. When questioned, LS said we already signed the contract and could not back out. A month later, we experienced severe condensation, leading to extensive water damage from the attic to the first floor. LS attempted repairs, but the issue persisted. They ignored multiple follow-up calls, and when we requested copies of our contract, permitting documents, and the assessment justifying the 5-ton recommendation, LS failed to provide them until months later. Shockingly, the documents were hand written and dated well over a month after installation. Very shady! After numerous calls and missed appointments, LS finally resolved the condensation issue. Initially, they put a piece of board to keep elements from touching to prevent condensation and they shoved material through the hole in the ceiling above the air handler. At our assistance, they correctly repaired the issue. LS covered patching for the ceiling and walls damaged during the repair process but refused to paint or compensate us for the $4,000 painting cost. We just finished the last of the repairs - 7 months later. This experience has been extremely disappointing, especially after being advised that the problem might have just been a clogged drain. I STRONGLY CAUTION anyone considering services from Lickety Split.

I don't get this company. Great reviews, quick response, long-standing business, licensed, insured, etc. Which is why it was a total shock to me that none of the work they did initially was permitted, despite their assurance that they'd pulled the permits for the job. In hindsight I got really lucky that my whole house re-pipe was as undeniably bad as it was (pipes exposed and laying on the ground, new fittings crammed next to the copper fittings that were left in, sagging unsecured pipes in my attic, backwards sink fixture, and mismatched bathroom fixtures, $1200 in damages to my ductwork that included crushed lines and cut support straps -- I'm sure I'm missing something). It gave me a lot of legal leverage to have the contract terms rewritten. Did they eventually complete the job and pass inspection? Yes. It took 2 shots to fix all of the issues, but god help me, I have never worked with a company that was as allergic to permitting as Lickety Split. Even though the rewritten contract terms explicitly spelled out that they weren't to start fixing the major issues until they had secured all permits and paid all the fees, sure enough the workers showed up without a permit, and it wasn't until we threatened to turn them back that management magically secured the permit. And it happened twice! Not only was the re-pipe unpermitted, but when they finally applied for one they left off the water heater, which again took 5 days of back and forth before I told them flat out that I wasn't scheduling the rest of the inspections until it was taken care of. Suddenly, 5 days of promises were taken care of in the span of an hour. I can't recommend Lickety Split to anyone. The only reason the company earned 2 stars with me is the fact that the THIRD round of workers sent to my house were really on it and addressed every issue and turned out a great job. Good guys, and I'm thankful for the attention to detail they put in to fix the first guy's mess. My problem is with the way the company is managed. Not once did an actual plumbing manager come down to take control of the project, despite our daily calls concerned about the time and quality of the work. Instead they sent down the Customer Complaints manager who just stood around sweating and asked me when I'd be ready to sign. In the end, they did convince me to give them another shot, and they eventually paid for the damages to my ducts and turned in a job I would have been happy with the first time around. But OH MY GOD did I have to take the reins and drag them through hell to get the permits and compensation for damages done. In the end the 1.5 day job took 9 days total stretched out over a month, not counting days needed for the inspections. I really hope this was as much a learning experience for them as it was for me. I know every company has workers that oversell their skill level and turn in a bad job from time to time. What I experienced was a problem much bigger that left me feeling on several occasions like I'd been scammed by a fake company. It didn't add up then and doesn't add up now. I'll be happy to never have to think about this experience again. Do not recommend.

What a great experience! Odd for someone to say about working with an electrician, right? Nick was fantastic! He was on time, neat, conscientious, knowledgeable, explained problems i had and how he was going to fix them, offered additional services (as a life-long sales professional, I appreciate good upselling) without being pushy. I will use Lickety Split again! Great job!