Michel's Plumbing Repairs, LLC

My partner and I hired Michel’s Plumbing this summer to replace the sewer line in our new home. We knew the main line needed replacement and received a quote up front. However, after digging began, we were told by the sales rep (Holly) that the rest of the branch lines also needed replacement—doubling the original cost. At that point, with the sewer line already cut and work underway, we felt we had little choice but to proceed. This left us feeling upsold and taken advantage of as first-time homebuyers. The project itself dragged on for over two months. Communication throughout was mediocre—we often went 2–3 days without hearing back after leaving messages. Michel’s also left debris from the old sewer line piled in our driveway for over a month, creating both safety and access issues. We even had to specifically request that they obtain the proper city permit and inspection, which we expected to be handled automatically. On the positive side, once everything was finally completed, the plumbing has been working fine. But overall, the lack of proactive communication, the surprise doubling of cost, and the poor project management left us with a very mixed experience.

Michel’s has taken on various remodeling projects with my company the past few years. The office has always been good with scheduling even when they’re super busy. Mike and Henry are the plumbers I’ve coordinated with so far and they’ve been great. Looking forward to more projects together.

Ms Michel is a client of ours and we had a plumbing issue and I thought of them and gave them a shot...we do not need plumbers often but when we do they are the only company I call at this point! Always fair with us on pricing. They are busy but not too busy (which tells me alot about a company!!) and always manage to get out in a decent time frame. Between Ms. Holly and the other ladies that answer the phone to the various guys that have come out to do the work - never an issue. We have had them fix various lines, drains, fixtures and are currently doing a water heater and they have always done good work, left the place clean and did not rip us off. Thanks Michel's Plumbing!!! Hard to find good honest people out there!

I highly recommend using Michel’s Plumbing for any of your plumbing needs. They were reliable, honest and extremely professional. The crew showed up on time both days, kept the work area clean, worked EXTREMELY hard and were respectful. Holly (the office manager) stayed in contact with me during the whole process - start to finish! She explained everything clearly and worked tirelessly to help us fix our plumbing issue. She communicated with the employees at the job site to fill them in on any changes that needed to be made. After the job was completed, my yard and driveway looked like no work was ever done! They cleaned everything up so nicely! 100% recommend Michels plumbing!

Dependable, Courteous & Professional! The plumbing job just completed at my house March 2025 was massive. All of the old pipes were removed and new ones installed. This job was tantamount to building a new slab house and forgetting to put in the plumbing, then calling Michel’s to fix the problem. Since it was a slab house, they had to tunnel their way under the slab to remove old broken pipes, and install new ones. When I returned home from work, I was surprised to find a pile of dirt in my patio, 6 feet high. However, the next day, the dirt seemed to have magically disappeared, my new pipes were working beautifully, my patio had been scrubbed clean, and all was right with the world. Thank you, thank you, Michel’s Plumbing and many thanks to Holly Duncan, Administrative Assistant. Holly is very knowledgeable and took charge, lining up the crew, setting up mutual times and dates to make it work with my work schedule. I don’t know what I would have done without Holly taking my many calls and just getting the job done! If you have a plumbing issue please call Michel’s - You won’t be sorry! Charlene Landry

Ive done kitchen and bathroom work at my condo at 1205 St. Charles with this company, they did a great job. They give good competitive prices and Master plumber Mike was professional, courteous, explaining everything to the tee. Highly recommend this company.

The best plumbing experience that we have ever had. From unplugging a toilet to laying a new sewer line, they arrived on time and worked continuously until they completed the job.