Orkin

Updated to the Review: I recently met with the manager from Orkin, and I truly appreciated the experience. He took the time to meet with me personally, listened to my concerns, and made sure I felt heard and understood. He reviewed the work that was done, assured me it was completed properly, and offered a sincere apology for the earlier issues. His professionalism and care really stood out. What impressed me even more was that after our meeting, he went out of his way to help my neighbor refill the oil in her car — completely unprompted. That kind of kindness and attention to people goes a long way. I’m grateful for the visit and the effort to make things right. Previous Post: I’m very disappointed with the service I received from Orkin last Friday. I was scheduled for an attic cover installation and termite preventative treatment at 10 AM. However, the crew arrived early that morning and began working at my neighbor’s home instead. When I noticed no one had arrived at my property after 10 AM, I had to reach out to my Orkin salesperson, who then contacted the crew. When they finally came over, I was made to feel as though my job was an afterthought. I explained that I had scheduled work meetings around the appointment time, but the crew seemed unconcerned. At one point, I found the attic door left open without any notice that they had completed that portion of the work. Later, I saw several workers outside my window debating where to dig for the termite treatment, and I had to step away from a meeting to provide direction myself. Things only got worse. By the afternoon, I realized the crew had started using my front yard—without my permission—to load and unload termite-infested wood from my neighbor’s property into a large truck. This went on for hours. I had to interrupt yet another meeting to go outside and address it, only to find that my own job still wasn’t complete and it was nearly 4 PM. Overall, I felt that my scheduled service was deprioritized and my property was treated with little respect. I expected a professional experience from a company like Orkin, but instead I was left frustrated, inconvenienced, and disappointed by both the crew’s conduct and lack of communication.

Had my first service with Orkin today, Angela was so nice and explained everything fantastically. For the $266 I paid for the initial service, she sprayed the outside of my house as well as the inside with pet and child safe repellent, added traps and repellent in those tricky places that bugs like to hide. She also removed a wasp nest from my porch, swept away all the cob webs from around my house and sprayed for mosquitoes. Living in the south, mosquitoes are abundant! Very happy with the service and the price.

Matthew is very professional and just a kind person. He is most helpful. I appreciate his and this companies service for all the many years I have been with them. Highly recommended!

Mr Kelvin came on today, 11 Oct 24. He did a very thorough, awesome job, unlike the guy who came 5 Oct 24, who did not give me a thorough spraying. In fact, I felt cheated by the 5 Oct guy, for $180. he only sprayed my kitchen and outside, said he did my bedroom down, but saw no indication. He did ZERO upstairs, ZEROwashroom or half bath. He did not even spray kitchen baseboards, he sprayed the floor by the kitchen baseboards. We also called his boss, cause he complained about my pricing and contract, which I told him I do not do contracts. The boss was very nice. Do NOT send that guy back to my house. I only want Mr Kelvin to service my house, he was great, respectful and awesome to work with!! Thanks Mr Kelvin!

We will never use Orkin again! We have been customers for almost two years and our original guy was wonderful. This year we got a new guy and he always showed early or kept coming at time that was not requested. Customer Service is terrible. We called multiple times and told the new guy multiple times that it needs to be 4 to 6 pm and they would never schedule at that time or show up to early. On top of that, we would still see a few bugs right after they sprayed. The quality of service has really gone downhill. We are moving on to a different company.

Joe is awesome. His professionalism and friendliness shows Orkin value their customers. I have been with this company over 2 years and their service has never wavered.

Initial pest treatment today. Angie was very polite and thorough. She reviewed our plan, etc. She was very detailed in discussing and performing the inside and outside treatment.