Detailed Pest Control INC

Last Friday was day number 5 that a rat (or perhaps a bird I realized later when I had calmed down) was stuck in my stove vent. I heard it fall, and was horrified that it would get out into my apartment. But with each passing day, waiting for the property manager to arrange for pest control, as the sounds of its struggling diminished, I was sad. I didn't want it to die, even if it was a rat. When the PM emailed me the name of the company, saying they would be in touch, I went ahead and reached out to them. They responded on the same day, for which I was grateful, but still anxious that extermination was going to be their first response. And then the most extraordinary young man showed up at my door the next day, at about 12:30, and from then commenced the most extraordinary live rescue that I have ever had the honor to witness. It involved waiting for a reply text from the maintenance man telling us where the key to the roof was, and when it wasn't there, getting it from another tenant who thank goodness was home. It involved a large net, as Michael had tried capturing it from the roof, but I'm on the bottom level, and the critter was out of reach. Are you ready? Michael said to me, as he unscrewed the plate that supported the aluminum vent sleeve where the creature was lurking. I was holding the net over the opening. It had not chewed through the sleeve, but we could see the bulge where it sat. It's not a rat, he said, as he worked. How do you know? Because a rat would be able to shimmy back up. Knowing this was a game-changer, even before he shined his flashlight into the vent and saw who sat there. I felt brave, ready to face whatever it was. I can't believe it, he said. What? Is it a bird? It's a squirrel, here, come and look. Is it alive? I can see it breathing. So I peeked in and saw its tail. An amazing sight, considering that it hadn't had food or water for five days. And then there was the sight of Michael now holding the net up, waiting for the squirrel to come out. I had put walnuts in the net, forgetting that mammals cease to smell when they are stressed. It's fight or flight, and though Michael had opened the front door, just a few unobstructed yards from the kitchen, we didn't know if it would scurry under my sofa, or bite the hand trying to free it. This could take half an hour, Michael said, as we listened to the squirrel's stress chatter. I had tapped on the vent, but it wouldn't budge. Then I had a thought to back up, out of range, and let Michael do his job. Which he did, and the critter fell into the net. It jumped up onto the rim before Michael could close it. He rushed to the door, where the squirrel jumped off. Michael turned to see if I was still breathing. It's OK, he said, it's gone. How do you know? I saw it run down the stairs, and I heard it run across the pavement. Tell your mother she did an extraordinary job raising you, I said, by way of thanking him. I have no idea what the price for the service was, since I'm not the property owner, but I imagine that it was reasonable. In addition to the live rescue, Michael explained where the squirrel got into the vent, and took photos of the vent hat that needed to be replaced or screened. In addition, the neighbor's tree branches on the roof needed to be cut back three feet, or as far as possible. He provided photos of that, too, for me to send to the maintenance man. There is no sign of rat activity, he said, but this will help prevent it in the future. All in all, it was a day that rescued a life, and gave me peace of mind.

I have been using Detailed Pest Control since last 4 years and my experience with them is nothing but excellent. They are punctual, reasonably priced, environmental friendly and I did not have a single problem with any pests , rodents etc etc . Michael , Jose and other staff they have are really experienced. Thank you

I am so happy with this company They do an excellent job. If I have any concerns, they always take care of them. I’m very happy with their service.

I have used Detailed Oest Services for a little over a year. I am very happy with the service and the team of professionals that have serviced my home.

Technician set five traps for moles…caught on first try! Very professional and very knowledgeable!

I was worried I wouldn't be able to schedule a pest inspection before I moved, but Melissa was super responsive and sent someone the day after I called! Darren arrived right on time and worked quickly and professionally, and Mel at the office helped me process my payment on the spot without hassle. I was able to enjoy my pest-free home again in less than 90 minutes. Thank you so much!

I had an ant problem exactly 33 days after they sprayed my home. They wanted to charge me another $85 to spray. They said it was beyond their 30 day guarantee. We had signed up for a spraying every other month. Next one was due 27 days later but they refused to cover any problems in between the 60 days unlike most pest control companies. The owner Darren got abusive on the phone and shouted profanities which was totally uncalled for. Most unprofessional