Norcal Rodent Proofing

WARNING. DO NOT USE THIS COMPANY. The owner Paul Connell of Norcal Rodent took my money for a job that he refused to finish. I contacted repeatedly by text and phone requesting he finish the job. He became verbally aggressive, cussing, and threatened my family and me with physical harm. I had to find another company to finish the job. If you read his google reviews he has a history of taking money from clients and not finishing the work and then becoming verbally abusive and very threatening. I subsequently spoke with another contractor who used to employ him and he said the same thing. He apparently has a long history of similar behavior. Also, I can find no evidence this company has a proper business license.

Paul and his crew with Norcal Rodent Proofing did a thorough job of cleaning out our crawl space ( very dirty with lots of insulation pulled down), placing plastic under the house and repairing holes in under house ducts caused by rodent damage. He likes doing a good job and imparts his expectations to his workers - he notices small openings and does a lot of the patchwork himself. He is willing to also work with reasonable owner suggestions or give feedback based on his experience. Rodent clean up and house proofing is hard and tedious work and of course the rodents can find their way back in after a few years so I will be happy to work with him in the future. He has a specific way of working ( being detailed with every client) so often runs late, but is good about letting you know so recommend being open ended about appt times. Have worked with numerous pest business' for my home in the past and I think Norcal has been the best so far in actually doing all of the work required.

We hired Paul for a rodent issue in our home and garage on 12/9/24. Upon inspection, Paul offered to clear the attic of the clutter and debris and lay new insulation. The work was done quickly and well. Even our electrician commented on the good work which is the only reason this review isn't 1 out of 5. The subsequent follow-up and behavior left a lot to be desired. We noticed one of our recessed lights was protruding from the ceiling. Paul came out to check the damage and assured us he would fix it. Paul did not follow-up to schedule the repair or the weekly trap check visits per the contract. Given the holidays it was understandable and we didn't press the issue. My wife followed up on 1/6/25 and 1/15/25 but he did not commit to a date. He also asked for money towards the repair. While having other work done on our house on 1/17/25, my wife asked me to follow-up with Paul. Despite his pleasant demeanor in person, he did a complete 180 via text. He was hostile and disrespectful without provocation. In the end he elected not to follow through with the repair or the weekly trap checks. Unfortunately, this is not an isolated incident. Hidden amongst the five star reviews on Google and Yelp are accounts of similar behavior. All of them seemingly after he's been paid and have to do with warranty or follow-ups.

Highly recommend Paul & Team. We used Norcal Rodent for several properties over the last 5 years. I must say, I couldn’t have happier tenants for solving our rental properties infestations so quickly. The work speaks for itself. If you want the problem solved the first time, Give Paul @ Norcal a call he always follows up. Couldn’t be happier with the service.

I would highly recommend Norcal rodent proofing. We had three estimates and selected Paul based on the glowing reviews of some previous clients with larger homes. Paul and his crew did not disappoint. They were professional, meticulous, and took great pride in the quality of their service. Paul returned on a number of occasions to check to see if there was any evidence of rat activity. We are very thankful to have our issue resolved.

Professional Paul. No one feels comfortable when rodents show up, invading their lives. So, when it happens, we want to deal with it in the quickest way possible. Paul is THE MAN for the job. He will put your mind at ease with his guaranteed proofing, excellent communication, and his ability to help you understand how he will eliminate the problem for you. I did a search online for help regarding mice entering my rental property. Paul immediately called me, offering to come over to investigate the issue on that same day. I was feeling stressed, he put my mind at ease, ensuring me that he wanted to help. My renter told me that she had never had anyone so clearly explain what was happening and how he would solve the problem. Paul is beyond thorough in the detail with which he shares what he does, and, frankly, it's very refreshing. He made me choose him over several other offers because he was more than willing to do whatever he could do to help make our home rodent-free. I consider myself very lucky to have found him, he is truly passionate about his work, but also seems to have a heart for his customers. I highly recommend him. I know where to turn if ever I have issues with pests. Paul is professional, thorough, polite, highly qualified and dedicated to his work. If you just want to get the job done, call someone else. If you care about getting the job done well, call Paul. He will help you out better than you can imagine.

Paul did an amazing job in taking care of our rat problem. We went with Norcal as Paul was so responsive, took the time to do a thorough inspection and explained what needed to be done with pictures of our attic and crawl space. He closed all points of entry, cleaned the roof space, laid traps and came back multiple times until we were all sure the problem was sorted. Always prompt, professional and no detail was too small. Would definitely recommend 100%