Service Wizard Air Conditioning, Heating, and Plumbing

These are the guys to get you through the worst case scenario. I knew when purchasing a 44 year old house 22 years ago that if I stayed long enough, replacing the entire cast iron sewer drain line underneath it was in my future, and the day finally came. Service Wizard installed my new AC/Furnace and replaced all the ducting almost 10 years ago, and have been awesomely maintaining it all since. I didn't know until this sewer line issue that they have recently expanded into the plumbing business in addition to HVAC. Not being comfortable with the first two plumbing companies' solution suggestions, I asked Service Wizard to come take a look. Ethan's explanations about what needed to be done and how SW proposed to do it made more sense to me and actually put me at ease, even with him being fully honest about how disruptive a full tunnel being created under your house, the length of it, and your entire drain line being removed and replaced could be. I still knew that this was the safest, future repair-wise, and best way for the house itself, to go. Once we agreed on all the particulars (I also had them tackle a few other plumbing situations as well), scheduling was easy and the party began in earnest. From the excavators, to the plumbers, to supervision and communication with management, I cannot imagine this crazy project going smoother than it did, for me anyway. I know that there were unpleasant surprises as that goes under 66 year old houses, but those were never presented to me as problems, only challenges lol. Ethan and Josh in particular, along with everyone else involved, worked ridiculously hard and long hours. Dale kept me updated and was reachable 24/7. Service Wizard not only has an HVAC customer for life, they now are my only plumbing service. I cannot recommend them highly enough.

We had a great experience with Service Wizard today. Our technician, Daniel, was extremely friendly, professional, and courteous from start to finish. He took the time to clearly explain what’s working well with our AC/Furnace system and pointed out a few areas that may need upkeep down the road—without any pressure, just helpful guidance. We really appreciated his thoroughness and the level of customer care he provided. Highly recommend Service Wizard, and especially Daniel Farrrow, for anyone needing reliable HVAC service.

Our service tech was Mike and he did an outstanding job. He was very through in evaluating our system and gave us repair options and reasonable pricing up front. He gave some recommendations on future preventative maintenance and laid out what was needed to get the system going again today. Honest trustworthy and patiently explained the options. System was running better than before his visit. Highly recommend service wizard and highly endorse Mike.

Javier Razo was very knowledgeable, kind, and thorough in his HVAC assessment. He was glad to answer my requests and questions, especially for manometer static pressure testing, photo descriptions of the HVAC system and ductwork, and he was really helpful with giving recommendations for optimal filters and other maintenance items. He was not condescending in entertaining questions, especially because our family has elevated health concerns and we require clean air. It was a relieving experience.

Got great service from Javier Razo. Went above and beyond and would recommend his services for any Repairs. Will be asking for him for any future projects.

Downstairs thermostat just died one day, went through all the steps I could think of with replacing battery, checking breaker, and checking hvac unit was still working upstairs but couldn’t find a source of problem. Evan came out and investigated and was very straight forward and showed me what had happened, previous installer had ran constant voltage to the thermostat so it had burned out. He helped me select a replacement since one installed was discontinued and came back next day to rewire and install the new one. Very friendly and efficient, if I have any issues again I will definitely go to Evan again.

Service Wizard continues to perform at a high level during my service calls. They keep you informed of arrival time and again met the commitment. Zach, my technician today, was friendly and knowledgeable. He completed the system check quickly and efficiently, answering all of my questions.