Reliable Heating & Air, Plumbing and Electrical - Kennesaw

I recently had a water purification system installed by Brian Garner from Reliable Heating and Air, and I couldn’t be more impressed. Brian was prompt, professional, and ensured everything was installed to the highest standard with zero issues. What stood out most was how clearly he explained the technical details and operations of the system in terms I could easily understand. He took the time to walk me through everything, which gave me complete confidence in the installation and the product. Brian is truly an asset to Reliable Heating and Air. I highly recommend asking for him if you need service. You’ll be in excellent hands!

This is my first time using Reliable Heating & Air, and to be honest, I was amazed at the speed of the customer service response, the Home Comfort Advisor, Sam Hodge, and the installation. I called on Friday afternoon, and the next day everything was installed and I didn't have to suffer through the intense heat. I also want to thank Grant and Matt, who installed the AC. They took their time and did a great job, especially Grant, who installed the furnace. Despite the intense heat in the attic and the sweating, he dedicated his time and effort. I'm satisfied and happy with my new AC system and my water heater. I don't remember the name of the person who installed the water heater, but thank you so much. I don't have to worry about it for a while. Thanks everyone. ❤️❤️

Shaw Ellison and his partner Mark were amazing! They were prompt, professional and courteous. They explained the process to determine the issue and gave us all the possible outcomes up front. They worked diligently for several hours keeping us apprised along the way and once fixed, they didn’t hesitate when asked if they could adjust the bill and replace our aging toilet with one we had waiting on the sidelines for an upcoming renovation. Reliable was excellent with call-backs and follow-ups. I strongly recommend Reliable and especially Shaw. Thank you for a great job well done!

My required HVAC maintenance/service was due. The Reliable technician came out, explained what was needed and walked me through the updates once he finished the units services. Very professional, courteous and respectful of interior and exterior of home while on site. Great job!!

Joey was very knowledgeable and personable. He looked at what we wanted done and saw that we had an extraordinary issue to deal with. He immediately got on the phone and came back to us with a solution. He was very conscious about clean up and even took our old fixtures and their boxes. We would call him back anytime to serve our electrical needs.

TL:DR Took Reliable 4 days to get me hot water and three weeks and 5 phone calls to call me back about what looked like a duplicate $265 charge. 10/5 Appointment because my tankless water heater stopped working. Plumber flushed the system, but that did not help. He said he’d have to call the manufacturer to assess the problem and they (Rheem) weren’t open on Sundays. When asked, he was sketchy on why he had to call Rheem to simply assess the problem. 10/6 Plumber assessed the problem, couldn’t get part. Gave me a link and I had to order it from Amazon. Plumber said to call when I had the part. 10/7 1:00PM - I called to say I had the part and was informed the same plumber had to come back out to install and he couldn’t do it until the next day. Was given zero reason when I asked why it had to be the same plumber. 10/8 Plumber came out to install part and said "hopefully this works". I responded "me, too since we are on day 4". He responded smugly that he told me the fastest way to get hot water would have been replacement (which he’d estimated at around $6k and my current water heater is only 3 years old.) 10/14- Realize I have been charged $265 for both 10/6 and 10/8. The plumber had only told me about the first $265 charge. I hadn’t signed for the second. Called to ask for receipts that had not been emailed as promised and ask about charge and was told it did look like a duplicate charge but they’d have to check with the plumber. Give them 24 hours. Only get receipts for 10/5 and 10/8. 10/17 Call back. Am told there are no notes in the file, given them until Monday. 10/21 Call back. Am told I will receive a call back. Never receive a call. File dispute with credit card. 11/4-Credit card says there is not enough evidence to dispute. Reliable only has a customer service phone number. No email. Call Reliable back. Am told again I will receive a call. I do not receive a call. 11/6 Call back. Am told yet again they’ll call me back. I do receive a call back to be told that the assessment was one $265 charge, the install of the part I had to order myself was another $265. They had charged my card on file for 10/8 without me signing for it, so apparently pulled my signature from the previous charge as well.

Our technician Rodney who also had helped us with plumbing issues at a previous property was prompt courteous, and a joy to work with. All the folks from reliable have made a lasting positive impression on us, and so we have been and will continue to be long term repeat customers. While I may ask for other estimates for work to do my due diligence, I value my prior experience with Reliable beyond what their estimates are. They have very knowledgeable people who rapidly diagnose and solve problems with what feels like our best interests in mind.