Mr. Rooter Plumbing of Las Vegas

Let’s talk about the saving grace that is Franklin! I called Mr. Rooter on a Monday morning. They were out first thing on Tuesday morning to assess our situation. I thought it was a clogged or gross drain that needed a clean. I also asked the office if the tech could look at our sump pump, as we moved to a home with a basement and didn’t know the condition of the pump. He let us know Franklin had years of experience with sumps. Upon Franklin’s arrival, he looked at my drain and immediately asked where the main sewer connect and sump were located. He said "I won’t flush your lines and take your money" because he knew the issue was elsewhere. Sure enough, it was a rotten sump pump. He had the team send the estimate immediately upon departure. The price for the work was of course expensive, but beyond fair for the amount of work that needed to be done. First thing Wednesday morning, Franklin returned with the parts. He made sure to get everything perfect. He explained every part of the process- showing us in detail what was being done, where certain pipes led for our knowledge of the home, and how to maintain the new pump. He worked vigorously for 8 hours. We had the sump replaced, then the main lines cleaned and inspected for damage (which to our appreciation, there was none). But above the quick, great work Franklin gave us, we want to acknowledge his amazing personality. A lot of contractors just don’t do or interact the way he does. He’s so kind, HONEST, and thorough. He was a joy to talk to- even if it was just about the work being done. Please let him know, again, how much we appreciate him all-around. You have a fantastic person on your team.

Mr. Rooter Plumbing came to work in our kitchen, and we couldn’t be more satisfied with the experience. From the moment they arrived, everything was handled with great care and professionalism. The job was done efficiently and thoroughly, and our kitchen was left in perfect working order. A special thank you to Anthony, who truly stood out for his kindness, attention to detail, and professional attitude. He took the time to explain everything clearly and made sure we felt comfortable throughout the entire process. It's rare to find someone so respectful and dedicated to their work. We highly recommend Mr. Rooter Plumbing to anyone in need of reliable and high-quality service. Thank you again for a job well done!

Fantastic experience! I know nothing about plumbing and was nervous/resigned about getting strung around like you do at some auto shop. But everyone was incredibly honest, straight up, and respectful. It was obvious that the owners really valued their customers and knew the value of long term client relationships. The price was very reasonable and the work was done on schedule, punctually, and professionally. Really 100% a top notch experience. Def recommend!

I had an amazing experience with Kapena from Mr. Rooter Plumbing of Las Vegas! He was professional, friendly, and quick to diagnose the issue with my dishwasher. Not only did he unclog it, but he also fixed a leak that I didn’t even realize was there. Kapena explained everything clearly and made sure everything was working perfectly before leaving. I really appreciate his expertise and great customer service—definitely recommending Mr. Rooter to friends and family!

Very prompt, polite and knowledgeable; concern and responsiveness to my plumbing issues were sincere; focus to identify and then rectify the problems showed me that I was important as their customer.

The communication was excellent, they let me know when I could expect someone to come out and texted when they were on the way. Frank was very friendly, and professional. Everything was completed and all follow up instructions were explained so I didn’t have questions after they he had gone. He left my home clean and moved the heavy object back to where I wanted them so there was nothing to clean up when he was done. I was very happy with the service and would recommend them to friends and family.

Jose was absolutely amazing very professional. He explained everything very clearly and got his job done quickly. Thank you! Great service.