Natal's Air Conditioning, Plumbing & Electrical

From the moment I contacted Amaral’s, I knew this would be a great experience. Karen helped schedule the service. She was kind, affable and accommodating. I didn’t need weekend service and she scheduled the first morning appointment for Monday. Nidal is as here as I was getting my daughter off to school and offered to come back after I did. Nidal was friendly and explained the issue. He quickly replaced the thermostat and ordered a part to be put in later. It was truly a pleasure to deal with Natal’s from start to finish and I wouldn’t dream of contacting anyone else for future repairs. 10/10

Call Natalie always is responsive to customer needs. My AC went out, and when I called, the only service was after hours, but they promised to keep me on the list for regular hours service. Not 30 minutes later, they were able to book me for regular service, and the technician arrived fewer than 30 minutes later. My technician, Fernando, was excellent-polite, professional, and skilled. He was able to fix our issue and talked to us about longer term options given the age of our system.

Joe, Nidal and the Natal’s team have been working with us since last year, helping our aged mini split survive another year until this winter when replacing became necessary. The repairs, services and ultimately the replacement costs were all extremely reasonable for a city where HVAC repair costs are breathtaking. Before Natal’s, we dealt with 7 different repair companies who all charged through the nose for alleged repairs that didn’t last a month forcing us through an expensive, extended and uncomfortable process, probably trying to force us to accept their astronomical replacement quotes. One company even charged us for more than twice the amount of Freon held in our combined split and lines and fought us for months on the charge! Natal’s quickly showed us that not only were they competent in extending our ac life a bit but they also offered a reasonable quote when it finally died. This crew gets two thumbs up and a fist bump from us - thanks y’all!

Aaron, my technician, was very efficient and straightforward. I appreciated his honesty and thorough assessment including photos, demonstrating how the prior AC service did some shoddy work. I wish I could have gone with them further than an initial diagnostic. I called two days later to get the quote on the repair and to discuss options. Customer service was nice, but I wasn’t able to talk with anyone. I had time to show this quote to a friend. Natal’s pricing including their annual service agreement versus without was still $1k+(!) more than another local AC company that is not highly automated (no texting, no Apple Pay) and was able to come out and replace my compressor within 24 hours of confirming this was the best approach to get the 9 yr old unit running again.

Our technician Jill provided great customer service. She was on time and efficient. My disappointment is with the price. I chose Natal's because they are visible in my community, are easy to schedule with, and I have worked with them before. I even have a monthly plan with them to make services more affordable. This month I had my dryer vent cleaned. 10 ft. straight up through the attic was $327. 15 mins. of work, no complications or blockages, Not a complex job. This price was including a $50 discount AND the discount from my monthly paid plan. I really should have gone with the cheaper quotes and would have saved well over a $100.

Our experience with Natal's was first class. Our initial call was with Karen in customer service. She was friendly, professional, and quick to schedule an appointment. TJ, our technician was on time, professional and extremely knowledgeable. He quickly diagnosed the problem, made the repairs, and our AC has been running perfectly since. The pricing was fair and transparent. I highly recommend Natal's to anyone who needs reliable and honest AC service!

Travis and his technician were friendly, courteous and respectful and first rate service was provided.They reviewed the service before they started to make sure they were complying with my request. This job was not the easiest because Travis had to crawl under the house to run wire. He did a fantastic job installing a new circuit breaker and plug. When they were done they vacuumed their mess and everything was neat and clean. I would call on this Nataly’s team again if I need further service.