Carroll Plumbing & Heating

Carroll cleaned our ducts and dryer vent. They did a fantastic job. We recently bought a house that had a strong musty dog odor. When we looked at our filters they were filthy. Called Carroll heating and plumbing and they said we would benefit from cleaning our ducts. They also cleaned our dryer vent and replaced part of the tubing. They were amazing, super professional and Phil was excellent to work with. Will definitely be contacting them for any of our future HVAC and plumbing needs.

I’ve been a long-time customer of Carroll Plumbing and Heating, and their service has always been excellent — but this most recent experience was so outstanding, I just had to write a review. Carroll recently replaced my air conditioning unit, and from start to finish — including the follow-up — I couldn’t be happier. Rob helped me select the right unit, patiently answered all my questions, and even provided a temporary window unit to keep me cool while waiting for installation. That kind of care and customer service is rare! The installation team — Josh, Trey, and Ethan — were friendly, professional, and truly a pleasure to have in my home. Their attention to detail was remarkable, and they made sure everything was done perfectly. As always, I wouldn’t hesitate to recommend Carroll Plumbing and Heating to anyone. They truly go above and beyond! Marty Dillon Bowles

I just had the HVAC upstairs replaced. The final bill was more than $27k -- much much more than I budgeted. Also, with the project, 1/2 dozen of my electrical fixtures "broke" for an "unknown" reason (outlets, garage door opener, light fixture), which cost me another $1k+ to fix. Carroll refused to share any of the extra costs - claiming it was not caused by their work -- it was just a coincidence that the outages just happened to occur at the same time as their work. TOO expensive.

Keith & Michael came to my house to access the 'moldy smell' coming from one of my kitchen cabinets. It turned out to be a cracked fitting in my crawlspace. They got in there with the sewage puddle and fixed everything. First rate job. They went a few extra steps to be sure that my leak was fixed and my home was in sound condition before they left. I strongly recommend Carroll Plumbing.

When we realized the hot water tank was leaking, we contacted Carroll; they had installed the previous tank. Our mistake was not getting other quotes! After researching, we found Carroll was between $500-$600 higher in price than several other local companies. We had requested a breakdown of equipment and labor, but that apparently isn’t how they bill. The invoice is just one total figure that we were told comes from a program which gives a national average for services. Again, our mistake for assuming that Carroll would be comparable/fair in pricing ….and for not getting quotes prior to the repair!!

Keith and his helper Trae put in necessary components for two of my push/ pool shower levers. They had become extremely difficult to operate and now I can do it easily with two fingers. They were efficient, capable, and got the job done in record time. I have lived in Richmond for over 50 years and I know that Caroroll Plumbing and Heating is a well-respected company. Would not use any other company.

Very happy with their work and service. Very few companies repair Old Furnace but they are very good at it and they will give you an opinion and tell you what needs to be done. They do not always recommend replacement which is nice and they will repair this possible plus they have come out on emergency days as a day after Christmas without a complaints