Gladiator Rooter and Plumbing

My landlord contacted Gladiator Plumbing to fix a bathroom sink leak. They came by a total of 3 times. They installed a new faucet to hopefully take care of the leak. After it was installed I saw it was still leaking shortly after he left. I contacted the installer to tell him it was still leaking. he came by again and said don’t put water on top of the bathroom faucet. He seemed annoyed to come back. I’m confused because it is impossible to avoid water on or around the faucet (handles or base). The installer said he couldn’t help me and that it was user error. What????? He recorded a video to send to the landlord showing it wasn’t leaking. He said I probably need a more expensive faucet that won’t leak. He said something that costs $500. I said I don’t need an expensive faucet nor do I know what they cost. I need a faucet that functions as it should. Once the installer sent his recorded test (poring water on the sides of the faucet) -the outcome—-all of few minutes later their was water on the baseboard of the bathroom sink. The installer ran out quickly because he didn’t want to fix the problem. I contacted gladiator to tell them I don’t want the same installer to come back to address the problem. Gladiator is claiming they completed the job. I said you didn’t fix the issue because the bathroom sink is still leaking. Gladiator claims they might need to do more and they need approval from my landlord to tell them what they want to do now. They are trying to get more money and dragging it out. It’s been a week. This is soo frustrating because they didn’t complete a simple job.

Call them for our water heater that stopped working and started flooding the garage and they came out in the middle of the night to help us resolve the issue and replace the water heater in the morning and it was a very smooth interaction and I appreciate their professionalism and I think you should call them anytime you have any issues because they are awesome

They quoted me $200 for a toilet install then charged me $450 after installation claiming San Mateo is more expensive and it was a non-standard toilet (seemed normal to me). The guys did decent work installing the toilet, but the floor was scratched. If they just quoted a price and charged the same price, I’d feel better, but I feel like it’s just bait and switch. Buyer beware.

Absolutely stellar job and excellent service by Victor. He not only fixed our plumbing issue but also went above and beyond in providing additional assistance with other issues that were outside of what we requested the repairs for at no extra cost. Would recommend and would book again should any future problems arise (hopefully not though :))

I have been a customer of Gladiator for over 20 years. Not once have I ever been disappointed with their work. They replaced my sewer laterals, installed water heaters, fixed and replaced faucets, toilet, dishwashers and disposals. There’s no job to big or small they cannot do. They have a crew of experienced and knowledgeable plumbing technicians who arrive on time, always complete the job, and clean up when they are done! Gladiator is a company that takes pride in the work they do. I highly recommend them.

We needed a sewer lateral replacement done for our home and Gladiator Plumbing did a tremendous job. They came out quick, gave a fair quote, and got the work done fast. Once their crew was at our home they made quick work of the project with minimal input from me or interruptions - they kept me updated and worked late to make sure we didn't go too long without water access. David and his team were great to work with and I so appreciated their diligence and proactive thinking. They won my business for this project and I think for any other plumbing issues I have moving forward.

Kind, professional and did the job great! Very kindly helped with another issue in the building as well - will be using again!