Research Pest Control

Decided to give this company a try after reading lots of positive reviews. Unfortunately, my experience was not the same. First, the tech did not show up to our house per our first appointment at 4pm. I thought they were just running late, so I waited until deciding to give them a call to check in. I was on hold until the clock hit 5pm and I had to wait until the next day to call back. When I did, the appointment coordinator was very rude. She said that the tech had the wrong address and tried to call me multiple times, but I didn't answer. I never got any phone calls or texts from any of them. My husband overheard the call as I had it on speakerphone and was surprised that I rescheduled for them to come out at the earliest possible day, which was another week out, considering her attitude towards me. Appointment went smoothly and the tech was nice. No complaints there. 2 weeks in, I started seeing spiders in the house again. They don't bother me as much, so I didn't contact them. 3 weeks in, we were seeing roaches again, so I called in for a touch-up. Setting up the appointment was easy this time as we were in their system already. Slightly disappointed at this point that roaches were returning so quickly, but that's what the 3-mo guarantee is for, I thought. Now, about 2 weeks after the touch-up, I am seeing live roaches AGAIN. Spiders were back even earlier than that. At this point, I don't trust that another touch-up will take care of this issue, as we've already given that a try. I'm sure this company has worked for many, but not for us unfortunately.

Richard and the team continue to deliver fantastic service. I always appreciate them having their customer At their priority and being able to deliver great best practices and advice to keep pests away. Really appreciate this group and their continued service and will continue to do work with research pest control!!

This company has delivered consistent, professional work on my property since I moved to Austin five years ago. The techs are quite honest and I honestly have never had an encounter with any live creepy crawly since I have used them. I quite appreciate the minimal approach of the techs on my interiors. Quite an excellent company.

We always go to Research when we have issues. Recently we told them we had a large animal on the roof. They identified by its remnants on the roof. Sure enough when we had the tree limbs cut back, there was the critter he told us would be the culprit staring us in the face still clinging to the tree. Ringtail cat. Cute as ever. Their pricing is always fair and we will always go back.

We’ve worked with Research Pest Control for over 5 years now, and they are professional, helpful, kind, and effective—always willing to stand by their work and often going the extra mile. There are many benefits to working with a local company, and I recommend them without reservation.

I am SO tired of not getting any email confirmation or texts. They just randomly show up at your door with no notice. Until this is fixed I'll leave this one star because I'm so frustrated about it. How can we put up the dogs and open the gates without any time frame in general of what time they will show up? Also an email confirmation or the appointment would be ideal so we can mark it on our schedules. But no, literally zero communication. One time a tech started pounding on my front door and peering through the window and since I had no warning, and with the aggressive banging and snooping, I literally called the police.

We had several pest control companies come out before, but Gary from Research Pest Control was the one who truly went the extra mile. He was personable, communicated well, and worked hard to track down the source of the problem—even with how tricky our old house made it. His colleagues were also great, but Gary really stood out with his dedication and attention to detail. Highly recommend! Gary rules!!