Ortega Family Roofing & Construction

I needed a specialty roof but was having trouble finding roofers who could handle more than just standard asphalt shingles. My insurance agent suggested Ortega Family Roofing & Construction. Frank came by quickly to give estimates on high-quality asphalt shingles, synthetic slate, and also recommended treated jumbo cedar shake, which I hadn’t even considered. Frank took the time to explain the benefits and costs of each option, helping me decide on the cedar shake. From the start, the team kept every promise. They even put a tarp over my chimney after noticing a seal issue, making sure everything stayed protected until work began. The crew clearly had a lot of experience with cedar shake and worked efficiently every day. They were always polite, listened to my concerns, and left the yard clean each afternoon, making sure my landscaping stayed safe. The finished roof looks amazing and I feel proud every time I come home. A couple of weeks after the job was done, I noticed a hot water heater vent in the attic had shifted. I called and the team came back out within days to fix it, free of charge. I’m very satisfied with the entire experience, from the quality workmanship to the outstanding customer service.

I had a roof leak a while back and walter came out to check it. he did a quick temporary fix for free and talked with me about my roofing options. i always wanted to upgrade to a steel roof eventually, but we had other renovations happening so i waited. when i was finally ready for the new roof, i called walter again, and he remembered me and my house from before! he was honest and really helpful, making sure i understood everything rather than just trying to make a sale. once the project started, the whole team was excellent. santiago kept in touch with me by phone, email, and text, letting me know about any weather delays or what the crew was working on next. even blake, who runs the team, called me personally when they needed to replace a fascia board to make sure the roof would be solid and avoid any future issues. he sent me a photo of the work, and they took care of it without charging extra. overall, this was one of the best experiences i've had with a contractor. the new roof looks great and i'm really happy with how everything turned out. i have some more projects coming up and i definitely plan to hire them again.

I recently had the pleasure of working with Ortega Family Roofing & Construction for a roofing tune-up and gutter replacement at my home in Richmond, and I couldn't be happier with the results. From the very beginning, their service was outstanding. They responded to my initial inquiry incredibly fast, and within two days, Santiago and the team were at my house, ready to get started. The crew that arrived was professional, friendly, and clearly knew a lot about roofing. They took the time to explain the entire process to me, making sure I understood each step of the work they were about to do. Their attention to detail and commitment to great customer service really made them stand out. The roofing tune-up was thorough and done with care. Every issue, big or small, was addressed, leaving my roof in excellent shape. The new gutters they installed not only look fantastic but also work perfectly, keeping water away from my home just like they should. What impressed me most was the level of customer service throughout the whole experience. Every interaction, from the first phone call to the final inspection, was pleasant and professional. The team truly cares about their customers and goes the extra mile to make sure everything is perfect. If you’re looking for a roofing company in Richmond that combines quick response, real expertise, and amazing customer service, I highly recommend giving them a call. They exceeded all my expectations and provided top-quality work that I can confidently recommend to others.

I recently had a fantastic experience working with a roofing company in Richmond. I first called them a while back because I had a serious leak in my roof, and out of all the contractors I contacted, they were the only ones willing to repair the problem instead of insisting on a full roof replacement. Their team did a great job and completely took care of the leak. Recently, when I noticed another, unrelated leak, I decided it was time to go ahead and replace the whole roof. My home in Richmond is a cape-style with a shed dormer at the back, which was built without a roof overhang, so there were no soffits and only a few roof vents that didn’t do much for ventilation. I reached out to Curtis from the roofing company to get an estimate for a new roof and to see if it would be possible to extend the roofline for a proper soffit. Curtis and Jerome, who leads the roofing crew, came out to inspect the house. They confirmed it could be done, and I ended up getting a brand new roof, new gutters, and a new overhang with soffits for better ventilation. The finished overhang looks like it’s always been there, and the whole crew worked quickly and professionally. Curtis stayed in touch throughout the project and made everything easy. I’m extremely happy with the results and would highly recommend this company for any roofing needs in Richmond.

Blake at this roofing company in Richmond is an outstanding professional to work with. We recently hired him for our second project—this time to update the roof and gutters on our classic craftsman home. Blake always sets clear expectations, keeps you in the loop with regular updates, and works with a team of skilled contractors who handle every detail with care. For example, they used special techniques to preserve our historic chimney while replacing old shingles. If you need roofing or related work done, you can trust Blake and his crew to do a fantastic job.

We recently had our roof replaced and were really impressed with the whole experience. Curtis from the team was very knowledgeable, easy to talk to, and always showed up when he said he would. We had a few leaks on our old roof, so we called them to check it out. Curtis suggested we file an insurance claim, which helped a lot. The crew was great—quick and efficient. They took off the old roof and installed the new one, including an ice and water guard for extra protection, all in just one day. Everyone was friendly, kept us updated every step of the way, and made sure we were happy with the work. They put tarps around the house to protect everything and cleaned up perfectly after they finished. Curtis even helped us with our deductible and upgraded our shingles for just a small extra cost. We’re really happy with how everything turned out and would definitely recommend their roofing services to anyone looking for a reliable and professional roofer.

Jerome came out to check our roof and was extremely polite and thoughtful. He was straightforward about what repairs weren’t needed, which I really appreciated. It’s hard to find a roofer who will honestly tell you when there’s no problem instead of trying to sell you unnecessary work. That kind of honesty really shows the company’s integrity. Because of this positive experience, I’ll definitely use their roofing services again when needed. After our roof inspection, we also had them replace our gutters, siding, exterior doors, and add attic insulation. I’m very impressed with the team and the quality of their work. They are true professionals and their work is top-notch. I’m glad to recommend them to anyone looking for roofing or home exterior work at a fair price. The whole crew made the process smooth and easy!