Rooter Hero Plumbing & Air of Elk Grove

I’m not usually one to leave reviews, but this experience truly deserves recognition. There’s nothing I value more in a company than exceptional customer service, and my recent encounter reinforced that belief. Devaun Welch came to my home on Saturday evening, even after his shift had officially ended. He arrived promptly and went straight to work on the toilet pipe issue I was experiencing. Devaun proved to be incredibly professional and efficient, treating the problem with the seriousness it warranted. His respectful demeanor and extensive knowledge were impressive and highlighted the high standards that Rooter Engineering upholds. I'm genuinely thankful I found this service, and I feel compelled to share my experience for anyone out there seeking reliable help. Devaun conducted a thorough inspection of the plumbing system and was able to pinpoint the underlying issue quickly. He was attentive and took the time to listen to my concerns, ensuring that I felt heard and understood. Before he left, he made certain that everything was resolved to my satisfaction. I truly appreciate the care and effort he and the team put into making sure the situation was addressed properly. This level of dedication has not only solved my problem but also built a strong sense of trust in their services. ~ Thanks so much yal!!!

Shane came on short notice, same day and did a great job! After the inspection he gave us a thorough explanation of the issues that needed to be fixed and additional reccomendations. We were able to pick which services we wanted based on the information he provided. After, he did an additional walk through to make sure everything was working properly again and to ensurr nothing was over looked. I would definitely request for his help again!

Jacob and his partner arrived early, made the necessary repairs and vacuumed the room they were working in prior to leaving. They also ensured I was completely comfortable with the fix and encouraged me to contact them if I had any questions or concerns. 5 STARS from this now warm and cozy customer!!!

Jed Beltran is absolutely wonderful!! I would recommend him to anyone needing plumbing assistance!! We had a shower/bathtub clog, and though we are on a septic tank property he was able to assist us with our issue. He was very thorough and knowledgeable, and he is an extremely hard worker. He cleared our clog, and even educated us on our pipes and our issues! He informed us on how our cast iron pipes catch easier than most, and after clearing our issue he was even knowledgeable enough to know what was a recent clog, and what may be attributed to previous home owners. Thanks Jed! He is seriously the best! Your company should seriously reward this guys for absolutely exceptional service!!!

Jed from Rooter Hero Plumbing was very professional and pleasant. For my scheduled appointment, he called early to let me know he would arrive in 15-20 minutes. He arrived promptly and told me the cost for the work before proceeding. It was a bit pricey even with a coupon. I agreed and he quickly went to work. I was pleased the with the service provided, water heater flushed. Jed said there was quite a bit of sediment collected. He recommended flushing be done every 1 to 2 years. Job well done but I recommend calling around for the price that is agreeable to you. In the long run, regular flushing preserves the life of the water heater and spares the expense of buying a new one.

The people are amazing and so respectful and they weren't rude once. They came in treated me like family fixed my plumbing and wished me the best. Best customer service and overall service would 10/10 recommend. Isaiah Beltran is a great worker and was amazing.

Mike Caspillo is great! At 10pm last night (a Friday night) I had sewage backing up in all bathrooms in the house. I called Rooter Hero right away and was greeted by a very nice woman who said she’d see if anyone was available and report back in 10-15 minutes. After 5 minutes I got a text that Mike was on his way, followed up by Mile calling me as well to say he’d be here in 25 minutes. Once he got here, we spent a bit of time trying to find the clean out which had been buried under dirt and rocks - I recently moved into the house and didn’t know where it was located. We then looked through the rest of the plumbing under the house and he quickly identified numerous problem areas that weren’t discovered in our recent home inspections and immediately knew what the best solution was. He was able to get water flowing through the system again set up a follow-up meeting the next morning at 9am, where he and Greg showed up 10 minutes early. My experience has been great from the get-go. Mike had a great attitude throughout, even given the hour (midnight on a Friday). On top of that, he took the time to explain things to me in detail, which I really appreciate. It was clear both Mike and Greg know their stuff, and I appreciate that they were focused on the solution to the problem and not just quick fixes. While I’m going to get a second quote, this is primarily for peace of mind - my wife and I have a rule that we have to get a second quote for any services/projects over a certain amount due to an unrelated past experience (locksmith) where we were taken advantage of. I have no doubt we will be proceeding with Greg and Mike for the fixes to our system.