ServiceMaster Restoration by Cadiente

I can’t say enough about Service Masters by Cadiente. We had a large 30’ pine tree fall on our home creating extensive and costly damage. I was not too worried as we have home owners insurance so I assumed I would simply pay my small deductible and move in with my life…I couldn’t have been more wrong. The insurance adjuster offered us only 25% of what the actual costs were to fix the property. This is when a friend referred me to Service Masters. Steve Kerns came to our home and demanded a follow up meeting on-site with the insurance adjuster actually educating him on his policy. Since we live in a custom home the like for like repair was challenging. The insurance company only wanted to fix the damaged part of the roof leaving the front of our million dollar home with mismatched tiles. In addition they were not willing to pay for the correct repairs to my block wall that had detached from my house…he said just put some caulking on it…This was unacceptable! Steve negotiated with the insurance company and won! My home looks as though nothing ever happened and we have a new roof on the entire house today! I can’t say enough about Steve going the extra mile and fighting for my family!

Been begging for an estimate for several weeks now to get sandbags off of my roof. Molly keeps kicking me down the road… Found another company to do the work. Oh, and the guys who installed my tarps and sandbags stuffed trash down my toilet vent pipes when they were on the roof. It was a Water bottle and the packaging for the tarps. Dont use them!

Do not use them ! They were hired in March 2025 and I still don’t have a working kitchen and my furniture is being held hostage because they won’t deliver till balance is paid. I would have no problem, IF THE WORK WAS FIXED! Communication is less than poor.

They were extremely responsive and quick in getting to my home to figure out where the leak was coming from. It was all figured out within a short amount of time. All dried out and back to normal. Thanks!

My last experience with ServiceMaster Restoration was great! Their team did an incredible job restoring our home after a burst pipe caused significant water damage. They were quick to respond, knowledgeable and very professional during the entire process. I’ll definitely recommend their restoration services in Mesa—thank you for all your help!

This was my first experience with a restoration company. We have a new build and had a leak on the second floor. They were sent out to help take care of the issue. Greg Jr and Chris came out started at 9am, they went through the process step by step what they were going to do and explained in detail. They were very thorough with the way they contained everything for the safety of us. They were honestly top notch customer service. Dustin the manager came out looked at everything that was going on and they came up with a plan to effectively help the situation. There was water that had been leaking on our sub floor from a toilet. They cut out part of the sub floor, wall and baseboard after containing everything. They brought in equipment to dry everything out showed pictures of what was done and explained every step of the process. They left at 3:30 and were still as happy as when they got here and still explained who would be in contact with us and explained the equipment and what would be happening for the next 48 hours. I would definitely recommend this company to anyone that would need them!!!! Thank you again Chris and Greg Jr you made the process easier

I highly recommend Service Master Restoration by Cadiente! Two months ago we had a water damage emergency and they did an amazing job repairing our house. Their team showed up on time, was very professional, and made sure our home was in excellent condition. I want to thank the entire staff who did not hesitate to update me on the entire process. Overall, outstanding Restoration service!