Tekniton

Technician came to fix a recalled drain plug on a brand new Midea window a/c unit; new as in yesterday new. Communication was very weak from the start. Once here, he fixed the plug, then came inside. He took the faceplate, vent cover, and filter off, handed them to me , and said "I need you to wash these with soap and warm water". When I had questions (how is this related to a drain plug?), dude got defensive. I just want to know why you are standing in my bedroom telling me to leave the (my) room, and to go do a task unrelated to a drain plug. Absolutely not inappropriate for me to have questions, washing one day old parts is completely illogical and not my job. Dude was rude alpha foxtrot.

Frustrating company with a loose relationship to the truth. Dealing with them for a Samsung washer under warranty. Recieved a call on Tuesday. A part was being shipped overnight to me and an appointment was set with a 5 hour arrival window for Thursday. Sounded great. Part arrived on Wednesday. Thursday comes and at 3pm, 3 hours into the arrival window, I receive another call asking to set an appointment for Monday. I ask what happened to today's appointment? I'm told no appointment was ever set for today. I point out that I have an email of the appointment confirmation for 12-5 today. The woman on the phone then back pedals and said they tried to call me and left a voicemail to reschedule. Which is it? Was there never an appointment or did it have to be rescheduled? No missed calls from them, no voice-mail, just lies, and gaslighting behavior. I work for a repair contractor in a different industry and companies like this one give all contractors a bad rep. Will update if they actually show up on Monday.

My technician Kyle E. was great but he said it might take a bit of time to get my repairs (through geeksquad at bestbuy outsourcing to y'all) but the time management in this company is beyond bad. Weeks without a refrigerator is wild.

After reaching out to Samsung about my washer having really bad rust on top. They told me they would fix the issue no problem and have it done by this company. I looked up the company and saw it’s 1 star reviews, I became hesitant, did I just sign up for more trouble? Well the day of the appointment came, my technician "Ron" was here on time. Very friendly and knowledgeable. He told me it would take an hour or so to replace the rusted top but it took him no more than 45 minutes. He told me a small piece he had did not fit this older model washer and he would come back in a week or so to drop off the piece when he had it. The washer wash fixed with the new top but was missing the cover for the area you pour bleach in. No big deal, 2 days later I got a text from Ron saying he had the part and could be here in 10 minutes. I happily agreed and I took him 2 minutes to pop the piece on. All in all, my experience with Samsung and this company was 20/10. Huge thank you to Ron, I can tell he cares about his job and customers. Ron thank you for taking this stressful situation of almost having to buy a new washer and fixing the washers rusty top. I used the washer more than a handful of times and it works perfectly. Even looks brand new! No complaints from me. Very satisfied. Keep in mind every story has 2 sides, and the 1 star reviews are only telling one side to that story… Thank you once again Ron! And thank you Samsung!

I have hired this company to repair my ice maker through Samsung warranty they came out 3 times and all 3 times they had to replace parts, after the 3rd time now my fridge makes noises. I have called Samsung and they said the repair is not covered under the warranty. I called the company and they said the only way they would repair it at no cost if the noise was the cause of the icemaker being repaired. The company is unprofessional they came out three times to repair the Ice maker. Twice they had asked to use our own towels to cover the floor for the repair and they've used up to 3 bath towels which were soaked in water, took a whole hour to dry. Honestly I don't think their technicians know what they are doing.

We have been dealing with a refrigerator that stops working every year since we’ve had it. We were lied to by Samsung to purchase the fridge and they would reimburse us…. We started leasing it from Aarons and purchased it in 2022 guess what. We were tricked by Samsung they were telling us we didn’t own the fridge so they couldn’t reimburse is we had to own it! This company Tekniton is not at all at fault because the manufacturer should have policies in place that after so many issues there are different steps if necessary. Ron was the first technician and he was very nice but we had an issue with my fridge being damaged however he was nice. The second technician was Mike he was exceptional and was kind to my home and understanding of my issues with the whole situation. Poor Mike who was the last tech didn’t really have a chance. I think because no one wants to take responsibility for a refrigerator that keeps shutting down and I’m losing hundreds of dollars of food and in this inflation time food is truly expensive He got all the frustration and it was not his fault but his unprofessional remark was his fault which escalated an already bad situation. Mike fixed the issue and i really can’t say the company is bad a little inexperienced on how to handle issues with consumers who have had multiple repaired Is where they need to work on. Looking out for the consumer and not the manufacturer. But it’s about money for some I didn’t have to pay out of pocket for that I’m grateful. We all need to calm down and be more understanding of the other one. Please don’t tell people to ignore the negative comments because you were not there.l in their situation. Tekniton should have declared this refrigerator defective and requested a replacement, period. Three times the same issue? It’s not their fault it’s Samsung’s fault. I’m thankful they each came and fixed my problem but wished they would have provided reasons and suggestions to the manufacturer to better serve the customers and boost their moral in business. If I take my car to a good mechanic they will assess the problem if its correctable or notify me to junk the car and get a new one, but a shister will take your money time after time knowing it’s only going to keep breaking down so he can get that money. Tekniton, be a good and trustworthy company not a shister, give customers the true facts and the manufacturer. Think about it!

I have a four year old Samsung refrigerator that has been having some icebox not working properly. Samsung arranged Tekniton to come out and repair the issue. After reading the Google repairs, I was a little nervous about them coming out to make the repairs. However, my experience with the company was pleasant. I was notified by Samsung that Ron, was on his way to my house to repair my refrigerator. Ron arrived a short time later and was very professional. Ron explained to me what repairs he would be doing on my refrigerator and informed me the cost would be covered by Samsung's warranty. A new ice makers was installed in a timely manner, and with no issues. Prior to the repair I had to defrost the ice maker about twice a week. It has been about three weeks since the repair and I have experienced no problems with the icemaker.