TCM Restoration

Very responsive and communicative. Helpful throughout the whole process of fixing a flooded basement. We came downstairs to a flooded basement one morning. TCM's remediation response team was there to help us within a few hours. By the end of the day, our basement was cleared of standing water and they had fans running to dry things out. David, Tyler, Chris, Wes, Roy, and the rest of the team were great to work with, and I'd recommend this company without hesitation.

The company and estimator were great to work with. They communicated clearly and promptly following through on my requests and on their promises. The field crew did a fantastic job cleaning the crawl space and making the the necessary restoration repairs. They were respectful of our home as well as friendly and responsive whenever we interacted. We’ve used TCM before and will use them the next time we have home restoration needs, which hopefully won’t happen soon. However, if it does, we know who to contact Laron

When we had a water leakage problem, we called TCM Restoration, within the hour Jeffery, arrived and inspected the areas effected. He explained what they would do to remedy our situation, he answered all of our questions and started right away with dehumidifiers, fans and heat. Later he and another guy (Mike) removed the damaged carpets, backing and other ruined items. Thanks to their fast professional service, we saved more then we lost. They were life savers, very appreciated, Thank you guys.

Warning to all homeowners: be aware of the business practices of this company. I had a sewage loss several months ago and called tcm to remediate. After signing paperwork and getting an initial clean up, I was left high and "dry" for months with little or no communication between this company and my insurance company or me. After some time I was forced to finish the remediation myself. Months afterwards they started sending emails with many typos that were sent to my spam. They charged me asbestos testing without any intention of removal and extraction services when there was no standing water. My insurance company would not cooperate with them at all and I was saddled with the intire bill after fixing my own property. I recommend ServiceMaster of Alaska or Taylored Restoration Services for any fire or flood loss. These companies are much more professional and organized and I have used them in the past with satisfaction.

It was great working with them. The work was done quickly and they helped us navigate all the ups and downs of working with our insurance company. I would highly recommend.

This company has poor communication. You have to ask for itemized estimates, repeatedly, otherwise you get a document that is a vague summary and pricing. They came after hours to respond to a water damage call and provided dehumidifiers but refused to remove flooring so we had to remove flooring ourselves but they tried to charge for the flooring work they didn’t do. Thankfully they took it off the bill without hassle but that should not have happened in the first place. I gave them the second star because the demolition work took one half day and the work was fine. Do not go with these people for repair. They have a provision in their contract where you agree to give them over every penny your insurance company pays out related to the claim, not just pay them for the work they actually do. During the process I constantly had to tell them to narrow the scope to the minimum necessary with no upgrades. I did not go with them for repairs because of this and when I called to explain that their contract is inappropriate I was told it can’t be changed but that it is pretty typical. That isn’t true. Save your money.

As a licensed property manager overseeing multiple homes for out-of-state owners, I understand how stressful it can be to discover serious water damage. What eases that burden is partnering with a professional company that clearly explains the process—whether it's an insurance claim or not. As a property manager, I value companies that provide prompt, transparent bids and invoices, making processing seamless. Whenever I face remediation or mold issues, my General Contractors consistently recommend TCM as the best in town.