Delta Services

Delta and USAA together have caused us more problems than they fixed following a water incident. As a local business owner, I want to support others like me...this has been roundly tossed back in our face in this case, without empathy, transparency, communication, or concern. 1. We paid Delta a $6400 deductible directly to get water mitigation underway, and mitigation went okay (Day 1-2 after water) 2. Delta secured contractors to do the repairs, and provide a insurance estimate (Day 45-60) 3. Delta told us to "take the deal private" with their contractors 4. Delta's contractors cancelled on us as soon as that happened. Delta would not come back into the picture when we told them. 5. We went to Craigslist to find a substitute (Day 60+) 6. Substitute did bad work which we fixed with our own labor (Day 150) 7. After being dark for 3 months, Delta filed a lien on our house for an additional $2600 (Day 180) 8. We asked for and had a meeting with their GM, Kristian, and laid out our case and concerns (Day 195) 9. Kristian would not budge, but said he would review documentation and get back to us after a family vacation 10. I researched all documentation provided to USAA and found their numbers did not add up...indicating we already overpaid by $2400 with the original deductible. (Day 200) 11. I emailed Kristian a couple of times to inquire about this and have had no response (Day 220) 12. We found that Delta submitted their lien claim to a credit agency prior to the meeting with Kristian, but he did not inform us of this. The credit agency wants an incremental $800 service fee (Day 240) This will have to go to court next as we feel we have claims against them:...we have significantly overpaid, plus the lack of communication, kids getting splinters in feet for 6 months while nothing was repaired, etc. I would not survive as a business owner if I worked this way...but insurance response services have a way of trapping people in a situation they can't avoid, and it doesn't easily punish bad service provider behavior. Photos attached: the floors we lived with for 6+ months, and the poor workmanship we had to correct after their services bailed on us.

We had a bathroom flood with water leaking down on the Livingroom ceiling. I advised my insurance company who sent out Delta Restoration Service. They were very prompt in calling me after the insurance company advised of my need. They came out as expected, do a wonderful job of clean up. However, I asked the tech, several time, if I was going to need to get someone to fix the holes in the ceiling that they made to dry out the ceiling. I was assured that they "handle" the entire clean up, one stop stop. He told me their construction crew would be out to give an estimate as soon as they were finished, that was around May 12th. I had family staying w/us for a wedding but holes were still in the ceiling when they arrived. Called them a few time, once the lady told me that I needed to contact my insurance company to get authorization, WTH - they need a quote before they authorize anything. Called again and assured I would be receiving a call back in a few hours and they would get this resolved. Well it has days since that call. I would NEVER use this company again! It's one thing to apologize and resolve the issue; it's another thing to just lie. They apologize then NEVER try to resolve the issue. Can't stand people who don't follow up on their word. Like my mom said, if you don't have your word, you don't have anything! My ceiling as been like this since May 7, 2021!!!

From the day the Delta team arrived after our water leak to the day everything was renovated and finished we felt very comfortable with the staff and their courtesy and professionalism. Everyone was very experienced and friendly and a pleasure to work with and they engaged seamlessly with our insurance company. It was also great that they can handle everything in house from the water mitigation to the dry wall, flooring, cabinetry, you name it! We are very happy with how everything turned out and would highly recommend Delta to anyone in need of their services.

We had a leak in our kitchen from the master bath. They arrived promptly (even early) and got to work to get our ceiling and floor dried. We had no issues with their service or people. We did have another issue stem from our original service. Delta Disasters owned the issue and took care of us. Things happen. To me, it is all about how the company handles the issue once it happens. Delta stood by their word and took care of us. You don't often get that from a company. Bobby was great managing the project. A shout out to Beth, Phillip and Trevor for doing a great job moving our furniture back in and having patience with me. Thank you, Delta Disaster Services. While I hope I don't have another issues, I know that we will be fine with you in our corner.

Delta's customer service was exceptional. Ashley was very detailed with my repair schedule and made sure that I understood who was coming into my home and what part of the repairs they were completing. They were on time for each appt. I felt comfortable with all of their employees and subcontractors that completed the repairs to my home. The workmanship was impeccable and I will definitely refer Delta to anyone that has a disaster in their home.

We referred to Delta Disaster Services by our insurance agent. We were skeptical because we had a water heater fail several years ago and did not have a good experience with the restoration company we previously used (previous company was not Delta). Our recent issued happened on a Sunday morning. Two very polite, well groomed gentlemen from Delta arrived at our door in less than one hour from placing the call to our insurance Co, and within minutes we knew we were in good hands. From the initial review to execution of the mitigation and repairs, the communication between Delta Disaster Services crew, mitigation manager, and our carrier was seamless and professional. As soon as the mitigation was completed, Delta sent a construction crew to handle further repairs, and once again Delta finished the project in a professional, thorough manner with very little disruption to our daily schedule. Throughout the entire process, Delta kept us apprised of the status of repairs and made sure any changes we made were well documented. There was some back and forth between Delta and our insurance Co on what was to be repaired, but Delta managed the situation with our carrier it was quickly resolved. We highly recommend them and would not hesitate to contact Delta should we ever need their services again. Thank you Delta for helping us through a stressful situation and bringing our home and lives back to normal in record time!!

I had an insurance claim for roof/garage-door and a small amount of gutters/paint and my insurance company assigned Delta Restoration Services to be the general contractor for my claim. I regret every second of dealing with Delta and their contractors and wish I would have just handled the complex claim myself. I was originally assigned Fred, who professed to by my advocate and get me the best prices and a quick quality job done. I stated my expectations for communication and he was on board. Once I signed the contract, everything changed. Fred was non-communicative, dismissive, very uninformative and was doing things behinds the scenes I did not approve. He started brokering deals with a roofing contractor to not perform some of the work that my insurance company was paying him to do - but Delta was still going to take the $. I caught him red handed with roofing contracts and email documentation proof that he tried to deceive me and claim I didn't want the work done. Unfortunately for Fred, that was a lie and my documentation caught him. Whether he was trying to commit fraud against me or he is just incompetent, that's for him to decide. But I sent all the documentation to the Delta general manager and Fred was promptly removed from my case. I will say the garage door guys they hired were awesome. The roofing contractor sucked and it was an absolute battle to get all the problems resolved with them. This is another area where Delta failed. The COMPLETELY stepped back and made me deal with the roofing contractor to get all the problems fixed. So much for being a general contractor representing your best interests when you have to fix the problems. I would NEVER use this company for any reason. You will be hung out to dry and you will have to manage everything yourself - which is exactly what they are supposed to be doing. AVOID.