SERVPRO of Hyde Park/Central Austin

SERVPRO did an excellent job coordinating the pickup and handling of my belongings after the smoke damage from my apartment and storage units. The process was smooth and professional from start to finish, and I appreciated how carefully everything was managed. A special thanks to Brittany, who organized all the logistics and made sure everything went according to plan, and to Valeria Gómez, whose friendly and thoughtful approach made the experience a lot easier to navigate.

Anthony at ServPro was great to work with! They repaired our drywall from plumbing repairs and foundation issues and repainted our entire house. He was so helpful in getting samples and suggesting colors for us. The team did a great job protecting our personal items and our brand new floors.

Was a highly recommended company by our insurance. Was told the demo was going to take 1-2 days. The start of the project no barrier was put up to keep dust and dry particles from a categorize level 4 water from first floor to second floor, only to put up barrier towards the end of the demo. Since we were still living in the home. It took over two and half weeks with delay due to PM was out and no one else picked up the case while he was out. It feels like they hired amateurs to take out the gas stove out, because the person didn’t even know where the gas shut off valve was and told me he would have to shut off the valve from the water heater. Which doesn’t make sense since it’s a gas cook top the gas shut off valve should be next or in the area of the cook top. On top of that, two weeks after the demo was completed for the invoice to be sent to my adjuster. Which delay us on the reconstruction side. If I didn’t have help from someone to reach out to headquarters and the branch owner to check on the status, since nothing was really communicated between the company and my insurance adjuster, I don’t know how long the demo would have taken. We had a choice to continue reconstruction with Servpro too, but with the delay and feedback I got from front desk was unprofessional(maybe someone was having a bad day, but that doesn’t give you the excuse to take it out on your client). We went with another company for the reconstruction side, while reconstruction workers found kitchen drain pipe was cut during demo, reason I don’t know. Worst experience, during stressful time as it is.

Had a leak in my home. AWESOME team came out for two weeks and worked and worked on drying and removing. Excellent team work. Nice people and knew what they were doing. Kenyon, Erick, frank, Mariana and Kevin! Thank you!

Thank you Kenyon and Erick for coming out to my home on a Sunday night to help me with my expansion tank issue. Y’all were fast to respond and thorough in the process. I appreciate y’all helping me out so much. Thanks again!

Shout out to Kenyon, Erick and Cooper for a top-notch professional job in preparing my home and installing fans and dehumidifiers after the fast and furious May 28, 2025 storm pushed about an inch of water inside! They were nice and courteous. I will definitely recommend ServPro to others in this flood prone area!

Great experience! I had my roof and fence replaced with this company. Anthony was very knowledgeable and explained the entire process. He quickly answered any questions that I had. I will definitely use them again.