SERVPRO of Southeast Austin

I had the pleasure of working with Jester and his team. They were absolutely amazing!! Very thorough, honest and efficient. They explained everything well and were great at setting expectations… they always showed up when they said they would and so polite! Definitely recommend!!!

Had a wonderful experience with the team from start to finish, addressing smoke damage from a home electrical fire. Special shout out to Carlos who patiently walked me through the process and answered my endless questions both in person and even via text. He went above and beyond in every way possible. Cleaning team was super professional. Highly recommended!

ServPro was very quick to come out the same day I called and immediately set up the equipment to dry and take care of the issue. They treated the areas to ensure no mold would grow and only removed things that were totally ruined, taking care not to demo anything unnecessarily. They were conscientious of our home, courteous, and explained everything in detail, helping us feel confident in their assessment and ability to address all issues. They sought approvals prior to work and worked seamlessly with our insurance to make a miserable experience far less scary and less stressful. We can’t thank them all enough. Ross, Jester, Tommy, Ethan, Edward, Alejandro, and the ladies answering the office phone were all GREAT. Thanks to everyone who helped us out!

Jester and his crew were efficient, clean and communicated well throughout the entire process. Would recommend!

We HIGHLY recommend Alejandro and his team from ServePro Austin. Our entire first floor flooded and they have made this experience very smooth for us. When situations like this happen, you want someone who is knowledgeable, quick and communicative! Alejandro and his team was all above! They quickly came out to start the process and remained diligent throughout the week, coming out daily to inspect their work. The team was super knowledgeable and we sincerely appreciate how communicative Alejandro was throughout the entire process. To top it off, the entire team was very friendly and we enjoyed having them in our home! Highly recommended and we are so thankful to have worked with them!

Jester, Ed, and Nate were so professional and skilled. They were very polite and willing to explain the process with the reason behind the suggested procedures so I felt fully involved in the decisions. I would recommend this team most highly.

From the time we called ServPro they have been incredible!! They responded quickly & showed up at 11:30pm, the night before Christmas Eve, only hours after our kitchen caught fire, to start the cleaning process. Pablo, Carlos, Omar, Maggie, Roxanne & the whole crew were incredible! They handled all my art & "stuff", with care & have everything cleaned & placed in boxes. We definitely couldn't have done this on our own! They help relieve some of the stress & anxiety experienced during a situation like this. We are extremely grateful & thankful! Sincerely, Kathie Nisbett