First General Services

We had heard from friends and neighbors about horror stories involving contractors and remodeling projects. Fortunately for us, this is NOT one of those stories. Our bathroom remodel could not have gone better. A complete demolition of the old master bathroom and installation of the new bathroom took only 7 weeks. Actual demolition took only 2 days. Troy, the owner of First General Services, took personal control of our remodeling project. The crew he sent to do the work was FANTASTIC! Their professionalism and expert attention to detail was excellent. The remodel was total. Demolition removed the old shower stall, the tub, all of the flooring, the vanities, lighting, wall mirrors, overhead fan, shower/tub/vanity fixtures, and wall tile. The only thing that was not replaced was the water efficient toilet that was replaced a year ago. Attention to detail, in our opinion, is critical to any project. The quality of work cannot only be judged by the major items installed and easily seen, but by the little things as well. These are things that you don't usually notice on first glance, but see over time. For instance, the repair of old damage to doors and walls and extra chalking beyond what is normally expected. These are just a few examples. The crew also took care to make sure everything was as perfect as possible during each step of the project. They normally showed up at 8 am and worked until 4 or 5 pm with only a lunch break. They showed up when they said they would and let us know when they would not be here for work. We could not have been happier. We should note that in this project, we personally chose all of the new materials used in the project. We were also on property the entire time the crew was working. Troy and his crew worked with us when changes needed to be made because we changed our minds, which was minimal, or some materials we had chosen were no longer available. The end result exceeded our best expectations. Thank you First General Services for a wonderful job.

I would stay AS FAR FROM FIRST GENERAL SERVICE AS YOU CAN. YOU WILL BE WASTING YOUR TIME AND NEEDLESSLY RAISING YOUR STRESS LEVEL. I submitted a claim in Dec 2024, which was authorized in Feb 2025. I asked if the work could be done in Aug 2025, First General had no issue with this request. Since Aug, NO WORK HAS BEEN DONE, and I have never been contacted by them despite receiving the insurance companies check (USAA). I was assigned three project mgrs during the process, each more incompetent than the last. The final mgr was actually the company owner, who had no problem ignoring my calls as efficiently as the others. Finally, USAA voided the check and I am now on the lookout for a new company. Ten months out the window and wer'e still left with all the damage.

1 star because the initial estimate was detailed and thorough. 1 star because the work did get done. -1 star because the work was not always to the standard we expected. E.g. when painting a head height shelf they just painted what they could reach and what they thought we could see instead of getting on a step and doing it all properly. We had to ask for several things to be re-done. As far as I can tell, FGS gives the work out to the cheapest sub-contractors it can find and so the skill level of the people actually doing the work is very hit or miss. -1 star because the project management was lackadaisical. E.g. when they caused another leak (while repairing after a leak) and I notified the project manager he simply said "thanks for letting me know" instead of "I’m really sorry, what do you need?" -1 star because dealing with the office was awful. When we descoped the project a bit, all sorts of extra charges appeared and we had a real struggle getting back our money on the work not performed. Our experience with FGS was very disappointing; hopefully yours will be better.

In our desperate time of need when we had a major water leak in our home, First General Services was recommended by my Home Insurance Company. We were so happy to find a professional company that answered our call with a quick response time. When you literally feel like your home is sinking, you require a lifeline. Our estimator came to our home and put us at ease with his knowledge of how the process of repairing our home would work. We found a real lifeline in our project manager Kevin Ashby. He answered our message and was at our home in the same day. Kevin has worked in the industry and has a vast knowledge of many different aspects in the home improvement field. My husband and I have come to trust Kevin and First General to do what they promise and deliver good quality contractors to take care of our home. We would recommend Kevin Ashby and First General to anyone who requires contractor work done quickly and correctly the first time!

These guys were great. We had a pipe leak that destroyed our kitchen floors and cabinets, and destroyed drywall and carpet in the basement. The first contractor was horrible. He took forever to even provide an estimate, then flaked on the job altogether. First General took over and were on top of it from the start. They made the basement look like new, matched the hardwood perfectly and replaced our kitchen cabinets along with designing and installing a new pantry. Kevin Ashby was our PM and he was responsive, receptive and communicated regularly with me about every step of the process. Every member of his crew were extremely personable, easy to get along with, and did amazing work. All while navigating two big dogs and two toddlers in the mix! I've already reached out to Kevin for some additional work. I will continue to use First General for my home contracting needs. Highly recommended!

I had some roof and interior damage from a fallen tree limb and First General Services was great to work with. They came over right away to check out the damage and write up an estimate. Kevin did an awesome job as our Project Manager. He worked with my insurance company so it was mostly a hands-off kind of deal for me. Everything has been repaired and looks as good as new. I'd recommend them to anyone.

We used FGS for the build out of our new business. They were wonderful! The entire process - from getting a bid to pulling permits, to the final product was nice and smooth. They were organized and kept us in the loop with the schedule and timeline for completion. We had the pleasure of getting with work with Francisco as our project manager, and he is incredible! He was kind and patient with me and all of my questions and always took the time to explain the process to me. If I had any concerns or changes needed he took care of them immediately. I highly recommend First General Services!