SERVPRO of Northeast Charlotte

I can’t say enough great things about Randy and Sheka from ServPro! They handled the cleanup and demolition after a leak in my home, and they were absolutely phenomenal from start to finish. Not only were they incredibly polite and professional, but they worked with impressive speed without sacrificing an ounce of quality. Their precision and attention to detail really stood out — it’s rare to see that kind of craftsmanship and care in restoration work. Randy and Sheka clearly take pride in what they do, and it shows. They made a stressful situation so much easier, and I’m genuinely grateful for their hard work. If you get them on your job, know you’re in excellent hands!

From start to finish this was a GREAT experience! An elder relative needed their carpet and linoleum floors removed due to significant damage and odor due to in-house animals. Ranson, the Servpro estimator was very professional and kind during the quoting process and even acknowledged that were some of the services recommended and agreed upon that were removed from the billing since it was determined that they were not going to be effective. Now, that's unheard of in this day and time. I appreciated that because I would have not known and they could have done the work and charged me. The work performed by Steven and Felipe was great and they cleaned up after themselves. I would highly recommend ServPro.

The team of Steven, Felipe, and Sheka were excellent, both at cleanup responsibilities and customer relations. I would not hesitate to recommend Servpro and this team specifically to anyone for this type of work.

Our community recently experienced a need for water extraction, and the members of this team handled this matter with urgency and professionalism. We would like to thank Ranson, Rami, Steven, Felipe, Sheka, Chris and Jalen for their help!

I can't say enough good things about ServPro! After a pipe burst in my bathroom, they responded incredibly fast and immediately got to work. Terrence, Steven, and Felipe were amazing — professional, knowledgeable, and genuinely kind during a really stressful time. They explained every step of the process, kept me informed, and treated my home with care and respect. Thanks to them, the damage was contained quickly and the next phase of the restoration process is underway. I’m so grateful for their expertise and support — highly recommend!

Had a very pleasant correspondence via phone call with the office manager, Kelsea Dixon. She was so professional and knowledgeable. I will definitely be using Servpro for any future needs. Thanks so much Kelsea!

The crew did a great job. Made sure all items in the room were protected. Completed the job, cleaned up and the room as before. The technicians were helpful and polite