SERVPRO of Novato / San Rafael / Sausalito

Adrea was simply great. I was very nervous then this happened and he was so kind. He gave me his card and told me to call him if I had any questions. This was very comforting to me, as I had someone to turn to. He always, always answered my questions, returned phonecalls promptly and even came to see in person my problem when it was needed (rug). You have a fantastic employee in Adrea and I would highly recommend him to any friend that needed your services.

We had ServPro come in after we had water damage from our fire sprinkler system. We contacted ServPro and they were at our house within a couple of hours of calling. Alicia and her team explained what they would d. They came with all of their equipment and immediately started setting things up and determining what was damaged. They did a great job with the demolition and cleanup. They laid down plastic sheeting/heavy paper to protect floors and put up barriers to keep dust/debris out of the unaffected areas. They worked with us to time follow up visits to ensure progress was being made on the drying. And the cleanup, once things were completed was fast. Would highly recommend ServPro.

Martin (EN538) and his crew assisted us with flood damage from broken plumbing. He was very professional, friendly, and responsive to our requests as the remediation work was performed. This was a challenging time for us and his friendly and respectful demeanor was very much appreciated. We would highly recommend him to anyone we know who needs this type of emergency work done.

My washing machine flooded on a Saturday night. Servpro responded immediately and was on the scene within an hour. They took care of the cleanup, the damage to the condo below, and of the restoration and cleaning of my carpeting in the damaged area. They did this with great professionalism and efficiently in a short amount of time. When they were done, everything looked just as good as it did before the flooding. Above all, though, they were excellent communicators, a trait that sets them apart and above so many other services I had to deal with in general.

Daniel Castro was highly responsible, a good communicator, prompt and knowledgeable. He rolled up his sleeves and went under the house on a weekend to help us figure out what was going on. All worked out. I would not hesitate to use him again.

ServPro was incredibly responsive and professional in cleaning up the damage when a malfunctioning dishwasher flooded our kitchen. The team was onsite within three hours and worked until late evening to remove all the water and damaged material. Our foreman, Andrew, followed up daily and the demo / moving crew led by Chris was fantastic. I’d recommend ServPro again in a heart beat.

Jean and his crew expertly and quickly fixed water damage in my kitchen. Friendly, highly skilled, and say to work with, and great work.