SERVPRO of Northeast Dallas

I recently had damage to multiple rooms in my home caused by water from an adjoining condo unit. It took a while to discover the damage because it was inside a closet - stretching to the living room and a bath - so I didn't notice it at first. Matt at ServPro NE Dallas was immediately responsive when I called for restoration services. Coordinating all the different things that had to be done (furniture removal, flooring, sheetrock, painting, matching accent paneling, tile work, rug restoration, etc) could not have been easy but I was kept apprised of every step and their scheduling was done around my schedule. I love that they always kept me "in the loop" about where we were in the process, what was next, and when it would be done. The crews were knowledgeable, efficient, and great to work with. When they were finishing up, there was a little bit of an issue with the way the living room rug and its pad were reinstalled. A quick text to them and Joe and Arky were immediately responsive. They were here within 24 hours, moved the furniture, fixed the rug and padding, and put things back just the way they should be. I sincerely hope that I never have a need for their services again, but should I ever need help with water remediation, restoration, or any kind of reconstruction, they will be my first - and only - call. It was a nasty, time-consuming situation, but it could not have been handled more professionally and efficiently. They are great!

Arquimedes, Brent, Jose, and Vicente did a great job at cleaning up for our South Dallas plant. Quick response and completion time!

Our store experienced a major flood that required a massive amount of moving and restoration. Hugo and his team were nothing but attentive, quick to respond, and communicative. They worked with me and every concern that came up closely and were incredibly kind and accommodating. Could not recommend them more!

Arquimedes, Brent, Vicente and Jose came out to our facility on an emergency call and got the job done quick and with great communication. Thank you to the team for keeping our facility up and running! Clean up was safe and effective and we look good as new! Thank you from the Pratt Retail Dallas Team!

After the rain that just came through we had experienced some water damage to one of our guest bedrooms, we looked up local companies and hit the Jackpot with this one. Tim came out assessed the damage and walked us through the entire process step by step. We were very impressed and very grateful for the hard work that United Water Restoration provided for us. We know who to call now if something this unfortunate happens again, thanks again Tim!

Joe, Keidel, and Vicente are the ones who worked on water mitigation on our house for a water leak. They did a great job with explaining the process and were clear on what to expect. They arrived on time and worked very hard to open the space up and install the equipment for the mitigation process. I will recommend these guys to anyone that needs restoration services! Keep up the good work! Y’all are representing the company well!

Brent and Vincente were amazing! They responded quickly to our water damage, explained everything clearly, and worked efficiently. Super professional, respectful of our home, and made a stressful situation so much easier. Highly recommend them!