SERVPRO of Doral

On behalf of the Miami VA Hospital, we are extremely grateful for Jhonatan, Dany, and their team. They came to our facility promptly and handled the emergency remediation with the utmost professionalism and care. Their dedication and hard work truly made a difference in resolving our issues quickly and efficiently. We highly appreciate their efforts and would definitely recommend them!

Jhonatan and his associates did an excellent job. They were polite, professional and generally a pleasure to work as they dealt with the cleaning challenges. We highly recommend them.

I don't know how this company is in business. There was a busted pipe in my idiot upstairs neighbor's condo and my condo(which I use as rental property)got all the water damage. I had no luck with getting a company to come and extract water from my condo so I contacted my insurance company to help me get assistance. I was contacted by my insurance company a few days later and they informed me that they contacted a company they used named, Serpro of Doral and they would be contacting me to set up an appointment to extract the water from my carpet. They even said they would pay for it (even though my deductible was hugh). I received a phone call from a guy named Carlos Galindo and we set up an appointment on 12/30/22. I live down the street from my rental property so we met that afternoon on 12/30/22. When I arrived at the front gate, I couldn't locate Carlos. The reason was, I was looking for a professional business vehicle of some sort because as I said, they were supposed to go to my condo to extract water that had been in my carpet for almost a week. That's when I find out from Carlos that he wasn't there to do any work, just an inspection. The same "inspection" that my insurance adjuster is responsible for doing. Even after I told Carlos my insurance company said they would pay them to extract the water that day, Carlos told me he would inspect and then get approval from my insurance company. Later that day, I gave Carlos a phone call after I talked to my insurance adjuster, and gave Carlos his number so he could start water extraction. I also let Carlos know I was only interested in having them extract the water from my carpet. I never heard from Carlos again. The only feedback I received from Carlos was an email with an inflated bill for work my insurance company or I didnt request from them. Carlos even had the nerve to say he wanted 50% of the money up front! That's a HARD NO! Carlos wasn't interested in doing anything but the ENTIRE job and making more money. It was ALL or nothing for Carlos. HE knew my home had water damage for almost a week and all he cared about was making top dollar. Forget the fact that my carpet had been soaked in water for almost a week. Carlos even had the nerve to have an "emergency" fee of $232.00, even though Serpro's response was anything but emergency-worthy. I decided to move on from that clown company and search for a real professional company. I decided to move on but Servpro didnt move on. Six days later I receive a phone call from a Servpro empoyee wanting to know "when can they get started on the job"??? REALLY???? Over the next (3) to (5) days, I received a total of (8) phone calls and texts from Servpro wanting to know when they could start on the job(a week later). I hung up on the last guy(Angel) and blocked those fools after the eighth time they contacted. In summary, Servpro's primary goal should be saving homeowners' property from further damage. It's not. Servpro's primary goal is not only making money, but top dollar by forcing additional work on the homeowner that wasn't requested. #SERVPROOFDORALISTHEWORST You respond 3 years later? Really? Not onky is it 3 years later but your response is BS. Authorization from my insurance company? My insurance company is the one who contacted this scamming company. So of course Carlos had authorization. I even offered, begged Carlos to extract the water and I would pay out of pocket myself and get reimbursed from my insurance company. The idiot Carlos dismissed me.BTW, I've owntwo homes for more than30 years and I'vedefinitelybeen throughthis process before. I know scamming companies when I encounter them. If I ever need any work done on either of my properties, whether my insurance is involved or not, I will steer clear of Servpro. Ridiculous!

Thank you guys for your prompt response. I felt so much better after the techs cleaned up my water issue.

I recently required the assistance of ServePro Doral and I was completely impressed with their service, competence and patience. Johnathan was amazing keeping me informed of progress every step of the way. Every member of the team always made me feel heard while I was going through a very challenging situation. I hope never to go through this again but if I do or have any friends requiring mold remediation I will certainly refer them to ServePro Doral. Thank you to the entire team for all your efforts.

Excelente servicio personal de calidad y confianza. Conforme con el trabajo y la atención de la empresa. Fui atendida por Jhonatan y Dany su atención fue excelente, muy profesionales siempre me mantuvieron informada de todo y mi casa quedó como nueva. % recomendados

Jonathan and Andres completed a mold remediation in my home. There was mold on the interior of the bedroom ceiling. They removed all of the ceiling drywall and remediated the issue in a timely manner. In performing the work, they were very clean and organized, and kept me informed throughout. They were also very courteous and pleasant to deal with. I would definitely recommend them for any mold remediation services. Two thumbs up!