SERVPRO of Federal Way

We needed servicepro after having unexpected water damage, they worked through the cleanup for a full week. Everyone on the crew was professional and really kind when working on the water repair. I recommend this company when disaster strikes, they are very knowledgeable and supportive.

Edit: I should have asked my husband to verify the work before signing off on it since he has a background in this kind of work. NEVER let them pressure you into signing off on work until you get an expert eye on it. It turns out they cut through the vapor barrier on the house and left the flooring open for rats. Even then I wouldn't rate so low except that it feels now like I was asked to sign *because* they knew my husband wouldn't have. I would have made it one star but Andy did honestly try to make it safer for our 4yo.

Shannon, Kana and AJ of Kent ServPro came to dismantle a large built in bookcase in preparation for carpet removal and abatement. They were very efficient and quietly did this job - I work from home and did not hear them. I appreciate their work and was very pleased with their timeliness and recommend them/ServPro to others.

Had a roof leak from the large amounts of rain and wind we've had over the past two days that resulted in a leak in our living room. I was directed to this company by our insurance. This was a rough experience. We waited about an hour to be contacted by the local office, after calling the national line, to have them come out to our place. At that time we were then told it would take another 15-20 minutes for them to reach our house. Total wait ended up being an hour and a half. Once the lead gentleman walked in, he looked at our leak and verified what we knew. He held his meter up to the wall around our window to again verify what we already knew. He patted the floors to verify again, what we already knew. Final assessment, there were two damaged spots in the ceiling, damage around a window frame, and the floors were fine. Again, all things we knew. Then said there was nothing he could do for us because we already had a bucket down to capture the water. Then told me that because it was an emergency visit our insurance would still be billed for it. So we waited around to be told that ultimately he was just going to suck up water if need be and put a bucket down to capture other water. But even though we already have all that handled, there's going to be charge anyway. And to top it off, I was not told that they couldn't take care of our situation by the national dispatch line. When I explained the problem to them, I even told them what we needed as per our insurance company. We've then had to follow up with another service company to have them at least come and tarp off our roof and keep water away until Monday when our claims adjuster can come out. This was not a good experience.

Luis and his team are the most honest, kind, understanding and hard working people I have encountered. I feel blessed they were the ones coming out to my aid. Blessings to te team and their families. Happy holidays!

These guys are terrific! They took care of a significant water issue in a storage area, cleaned up the mess thoroughly and promptly. I highly recommend them for any water mitigation problem you may have!

I recently had my basement flooded, I was really sad because it had some very memorable things that got destroyed due to the flood. But I knew who to call, Stephanie was wonder and such a great help I my basement was back to normal in such a timely matter I love how professional this company is I always recommend to my family/friends. Thank you for such a wonderful service