SERVPRO of Greensboro South

I cannot say enough positive things about Austin and the ServPro team. Throughout what has been one of the most stressful and overwhelming experiences of my life, Austin has been the one consistent source of support, clarity, and genuine kindness. He is truly the reason this process has been manageable, and I am incredibly grateful for him. From the very first call, Austin came out immediately, assessed the damage, and gave me clear, actionable steps to help stabilize the situation while he coordinated everything with his team and the insurance process. His communication was exceptional — daily updates, clear expectations, and immediate responses any time I had a question. Austin also went above and beyond to try to get my family back into our home sooner than expected. With Thanksgiving approaching, the thought of missing the holiday and those memories in our own home was heartbreaking. His determination to move things forward meant more than he knows. His professionalism is matched by genuine compassion. As a single mom dealing with unexpected hidden water damage and mold, this situation has been overwhelming. Austin never made me feel alone in it. His steady presence and patience made an enormous difference. I am truly thankful for Austin’s hard work, dedication, and care. He brings not only technical expertise but real humanity — and in situations like mine, that matters more than anything. I highly and sincerely recommend Austin and the ServPro team to anyone needing mitigation or restoration work. They are the one part of this entire ordeal that has earned my complete trust. They even carefully removed my sons window decorations with absolute care.

Servpro gave us an immediate response when a plumbing issue caused water damage in our house. Crew Chief Chris Williams was so helpful in explaining the process and mitigating the problem. He was professional and prompt and made this experience as easy as possible. He had a great crew that worked well together and were also pleasant and professional. We highly recommend using Servpro when something unfortunate happens. Be sure to request Chris!

We woke up to flooding the day before Thanksgiving! Gavin, Logan and Jack came out and worked past the scheduled time which cut into their Thanksgiving holiday break. I am very thankful they care enough to do everything they could to get us dry! They were very helpful and explained everything in layman’s terms about the process, what needed to be done next and when it would happen. It’s been a difficult day, thanks for caring and not leaving us just because the work day was over.

This review is for Jeremiah, Gavin, and Logan mitigation technicians at ServPro. This review only pertains to them not to anyone else at ServPro. All three young men were courteous, friendly, polite and professional. They were very concerned with doing the work properly for us, understanding all that we had gone through in the flood in our home which ruined renovations that we had previously had done. Recently after reconstruction and new renovations with a ServPro renovation/reconstruction crew supervised, or rather not supervised, by Brandon (who we do not recommend, with the exception of Cory and his flooring team who did a great job on flooring/carpets), after the flood, due to carelessness by the renovation/construction crew, we had to have another Second mitigation of our vent system due to excessive dust, grime, and even wood pieces in the vents as the renovation/reconstruction crew was careless in their work and did not take care in covering things or covering them consistently. We had thick dust everywhere (beyond what is normal for this type of work). Gavin requested to do the job for us because he had been here before and felt very badly for the experiences we have gone through with the flood and the renovation crew. Gavin and Logan made sure that they did a thorough job and expressed their concern for our well-being after going through all of the different disasters and damages from the renovation crew we have dealt with. Again, the three young men are professional, friendly, and very kind hearted. I would recommend these three young men without reservation.

The work crew was incredible! They knew exactly what to do and they completed the job in three days. Thank you Servpro, especially Nate and Brandon, who both exemplified professionalism and understanding of our predicament.

I was having water issues in my crawl space after recent storms. Called and spoke to Alyssa who was super professional, kind and followed up quickly with help. Thanks - I will recommend your company to my friends.

We had Austin Bruce come out to check out a potential problem. We could not have had a better meeting than what we had with Austin. Such a professional! He gave us options to fix our issue. Austin thank you again for taking care of us! Ann and Steve Rice Pfafftown, NC