SERVPRO of Tri-Cities

SERVPRO Team members Warren Ruiz, Somer & Santiago were awesome & very efficient in doing their jobs. They are extra caring & into details in solving our flooding problems. Great peeps in a great company. Kudos!

Do not recommend. Warren was amazing in the beginning. My basement flooded. But after initial walk thru, sent me pictures of a leak that wasnt there(actually the lever for water was turned causing water to of course leak). So I notified my insurance something weird was going on. Also they had fans set up for almost 2 wks without pulling up floor to actually dry. My insurance company requested a plumbers report which came back great, no leaks. Told my insurance i wanted to go thru someone else. Im now with Kustom. My insurance is negotiating to pay them less. Their bill was over $6300 (for running fans for about 10 days) when original estimate was for a little over $8000 for EVERYTHING. My original review was good because Servepro asked me to do review the first day. After going thru the process, I quickly needed to change it.

The guys were knowledgeable and friendly! They did a great job! Ray & Warren were awesome and very informative!

I had a great experience with servpro. I had a significant water leak in my kitchen. Warren Ruiz and Luciano came out the same day and started mitigating the damage. They were very prompt and treated my home with respect. I would not hesitate to recommend them.

The Servpro team were awesome, they were very professional and began right away when I had a flooded basement. All of the team members worked great together and we’re very knowledgeable of the conditions in My Home was experiencing. Davis, Remmy, Nathan & Warren were top notch…would definitely recommend Servpro & their team.

Finding out your house needs remediation is not fun. I am so thankful that everyone who helped us at Servpro made the process easier on us. Everyone who came out to assist us and work on our house was respectful, knowledgeable and efficient. A huge thank you to Eddy and Hainrick for getting the work done in our crawl space. Their hard work, communication and punctuality is much appreciated by my family and I!

Finding mold growing in the bathroom is never good news, but thankfully Servpro has excellent people with the knowledge and tools to find it all and get rid of it quickly. Brandie, Santiago, and Mike were friendly, respectful, and professional from start to finish, and they kept me informed every step of the way so I always knew what was happening. They worked efficiently while keeping the area clean and contained, turning a stressful situation into something manageable. I’m grateful for their help and highly recommend them to anyone dealing with mold issues.