Best Elite

We recently had Jermaine and Lucas from Best HVAC Contractor come over to replace our gas furnace and air conditioning system. Even though the current weather in Los Angeles doesn't allow us to fully test the air conditioning unit, initial signs point to an excellent job. Interacting with Jermaine and his team during the installation process was a pleasant experience. In an era where quality craftsmanship and meticulous attention to detail seem to be absent in many establishments, it is refreshing to see these attributes still strongly upheld within Best HVAC Contractor. They are a testament to the saying, 'How you do anything is how you do everything'. A tangible example of their commitment to service is seen in their handling of a small baseboard electric heater installation in our powder room, which had consistent heating issues. Jermaine and Lucas spent time consulting with us on the optimal placement of the heater. This demonstrated their responsiveness and willingness to communicate, qualities that are often overlooked. I was genuinely pleased with their approach, contrary to the expectation that most installers would place the unit wherever they see fit.

I'm truly thrilled that I picked Best HVAC Contractor for the installation of my new ac, thermostat, and furnace! From the moment of my initial call till the job was wrapped up this afternoon, everyone was incredibly professional, courteous, and supportive. The job they performed was comprehensive, tidy, and they maintained a keen eye for detail. After wrapping up, they cleaned up everything really well. Lucas customized and set up my new thermostat. He also took around 30 minutes to walk me through all the features of the thermostat and demonstrate how to operate it. With the installation, I'm eligible for several rebates that require filling up forms with serial numbers, model numbers, etc. Jermaine reassured me that he would handle all the rebate forms for me and submit them. Isn't that amazing? Who enjoys filling out those rebates anyway, right? A huge thank you to lucas and Jermaine! If that's not impressive enough, I also got a 10-year full replacement on my air conditioner if anything goes awry, 10-year free parts if there's any issue with my furnace, and Best HVAC Contractor provided me with a 10-year free labor warranty. You're simply the best! Los Angeles is lucky to have you!

Lucas from Best HVAC Contractor came out for my annual heater check-up. During the inspection, he discovered a cracked heat exchanger. Considering that my old system had been running for 23 years, he recommended that I get a new heating system. Jermaine, from their sales department, paid me a visit a few days later. He provided me with a quote and gave me three options: good, better, and best, taking his time to explain each one. Jermaine also provided the prices before and after all rebates. A couple of weeks later, their installation crew came out and completed the whole installation in just one day. They were very tidy, removing all the old parts and leaving no mess behind. They also took the time to explain everything about the new furnace. Recently, city inspectors from Los Angeles came out and everything passed their inspections. One inspector even complimented the quality of work done by Best HVAC Contractor.

Our furnace suddenly stopped functioning and powering the thermostat during the chilly month of February. This could have caused the house's temperature to plummet to the low 50's by morning. Unable to determine the problem ourselves, we reached out to the Best HVAC Contractor at around 3pm. Lucas, the technician who answered our call, had already wrapped up his day. However, he was kind enough to drop by and check if it was a minor issue he could resolve without his work truck. His gesture was incredibly thoughtful and, sure enough, he diagnosed and rectified the problem within minutes. Furthermore, he patiently waited for the thermostat to charge, ensuring that the job was thoroughly completed. Lucas was extremely knowledgeable and friendly, which has made us consider Best HVAC Contractor as our go-to for furnace repair services. Their charges were fair, with the $140 being a steal, considering other HVAC companies in Los Angeles were not available until the following day. Our sincere appreciation goes to the team at Best HVAC Contractor for their prompt and efficient service.

Seize the chance to employ Best HVAC Contractor if it arises! We have been utilizing their expertise for AC repair and related services over several years and their performance has been nothing short of impressive. Lucas and Jermaine have been patient in understanding our unique requirements for various tasks, whether it was remodeling duct work or enhancing the efficiency of our heating and cooling systems. There have been instances where we needed a cost-effective solution, and they have consistently demonstrated understanding and dedication, doing their utmost to accommodate our budget while maintaining the quality of products and service. We faced a particularly challenging situation this past winter when our dated furnace couldn't withstand the intense cold, causing us great concern, especially with a baby in the house. Best HVAC Contractor came to our aid, and within 48 hours of reaching out to them, we had a brand new furnace installed. We wholeheartedly endorse Best HVAC Contractor and intend to continue relying on them for all our future maintenance needs.

Right from the get-go, everyone at Best HVAC Contractor has been a joy to collaborate with. Lucas swung by to assess precisely which furnace would be the most suitable for our home and provided us with multiple choices, allowing us to select the one that best met our financial situation. Jermaine and Lucas arrived punctually and stayed late to ensure the job was done. Their professionalism, industriousness and extensive knowledge was evident and they had answers for all my queries regarding the furnace repair. We have a house full of cats and dogs and the guys were very aware to keep doors closed to prevent any adventurous pets from escaping. They did a top-notch job, and we're grateful for their dedication. Highly endorse Best HVAC Contractor for all your furnace repair needs!

It's been a challenging few days without any heat in my house. Initially, Lucas came to fix it and it started working but only for about thirty minutes. He promised to return early the next morning, but unfortunately, he only managed to show up by 6 pm. After a thorough two-hour inspection both inside and outside my home, he informed me that my house had high levels of CO2. He suggested I needed a new furnace, which can be quite pricey these days. Luckily, I'm familiar with this HVAC service. Thanks to a referral, I had their technicians, including Jermaine, come over to examine the situation. They concluded that I didn't require a new furnace after all. The problem was as simple as moving my grill away from the exhaust. In my lack of knowledge, I had placed the grill on the exhaust, a mistake which Lucas had noticed but unfortunately put it back on the exhaust. What a week it's been! I would highly recommend this HVAC service for all your heating and cooling needs. Their team is knowledgeable, efficient, and honest!