Copper State Home Builders

I could give this company zero stars, I would. Copper State caused more stress, more mess, and more disruption than the original water damage. They sent Ben, who was not a trained technician but an inexperienced sales rep focused on upselling. When I asked questions about the amount of equipment being brought in, he responded condescendingly. I explained we previously dealt with a far worse flood (four inches of standing water for hours). This one was about half an inch that stopped within an hour. Instead of explaining anything, he told me this "must be worse or I'd understand how bad it is." I then overheard him talking about how much money he would personally make if we agreed to a pack-out. That told me exactly what his priorities were. Our insurance agent of 30+ years said they had never seen mitigation handled this way and asked whether I trusted their experience or a brand-new sales rep pushing services he profits from. I wish I had heard that sooner. We were pressured into a full pack-out that turned out to be completely unnecessary - people from the moving company admitted they see this level of pack out regularly requested by Copper State. Our belongings came back in unlabeled boxes dumped in the garage, and I was left to sort, unpack, reorganize, and try to restore order on my own. The amount of work they left behind was overwhelming. I've found many broken items as well as boxes full of stuffing paper and little else - probably (speaking as someone who worked from a moving company) because they are paid by space for the cargo and storage piece. The commitment to putting everything right was a joke. I questioned the two men making a delivery about this and they knew nothing about it. I also text messaged the manager who had organized our Pack up to begin with and let him know this, and that I was going to make sure the insurance company was not built for a white glove delivery. He completely ignored that text and responded to me about something else that had to be delivered the next day. CS also promised to send a contractor to handle the house repairs. No one ever came. I waited, like an idiot and, because of that, my father was left without access to his bedroom and bathroom for far too long -- an unacceptable outcome in a situation where we were supposed to be receiving help. By the time their office contacted us with a contractor (a month later) I'd interviewed 5 and already had one working on the repairs. Copper State did not show professionalism, empathy, or accountability.

Gene and Copper State help me out when no one else would. They were professional and courteous and did everything in a timely fashion they went above and beyond. My water heater broke and cause some damage to my garage and my laundry room. Christian and Bryant did a great job and again went above and beyond getting rid of all of the wet drywall and insulation and making sure everything was taken care of before they left. Gene came the next day reset my washing machine and dryer so that I could get on with my day. The project managers are helping me with my State Farm claim and everything is great five stars would highly recommend ask for gene personally

I had a great experience with the mitigation crew at Copper State Builders! They were very quick and clean taping and papering everything off so they wouldn’t leave so much as a foot print in my house. When the sub contractor came out to finish the bathroom remodel and I was less than happy with my bathroom remodel the owner Clint called me personally and sent his best craftsman to finish the job. I appreciate them making sure the job was done right and owning the mistakes of their former GM.

We hired Copperstate to handle a water damage claim on our home. Khalif, a representative for Copperstate, came out and explained the process and next steps, as well as how much we'd be paying out of pocket. He stated they (Copperstate) would pay a $1k credit to our deductible, and made it clear we would not pay more than $2,800 out of pocket for the remediation and repair in total. At the end of the job, we received a bill for $3,049 and no $1k credit. When I addressed this with the office and tried to escalate to management, it went nowhere. We had to pay the full amount or they would put a lien on our home, so there was really no recourse. We were lied to outright - there is no $1k credit and they cannot make any promises related to how much you'll pay out of pocket because they "have to at least break even" so you will end up paying whatever they tell you that you owe at the end of the project. They also outsourced the build back portion of the work (so half the job) to third party company that we had no say in and did not know would be outsourced. I would not recommend Copperstate, there are much better, more reputable and honest / transparent companies that make right on their promises. Khalif lied to us I guess, and the company wasn't prepared to follow through on the claims their representative made.

We had a water leak in our wall which ruined the wood floor and a lot of dry wall. Copper State was recommended by the AC repair company. They took charge immediately with water damage mitigation and then demo and repair. They handled everything with the insurance company and advised me as we went along to ensure the insurance company covered the claim. Since we had to repair so much flooring we took the opportunity to remodel more of the house. This wasn’t covered by insurance but because they were already there it was way cheaper than if we just brought in a contractor. They finished on time just before we had to host 20 family members for Thanksgiving. Shout out to Kylie Boushey, our rep. She was amazing! There was a ton of coordination and she was really on top of things. And she made sure insurance paid every cent they were obligated to pay. It was a stressful situation but Copper State really made it very easy. Can’t recommend them highly enough.

Don't use this company for any home repairs or mitigation services. My kitchen was taken apart for 6 months due to them destroying my counter tops due to their negligence and incompetence and they refused to take responsibility. I had to file a complaint against them with the Registrar of Contractors to get them to restore my kitchen after over 6 months of arguing with them. I got them to pay for the counters and replace them but it was a nightmare to deal with. I discourage anyone from using Copper State. They have no integrity.

This guy was going close to 90 on the 202 weaving through traffic. Almost smashed into the back of my car while my kids were in the car. He keeps driving like that one day he will end up hurting someone and copper State will be on the hook.