SERVPRO of Pleasanton/Dublin - Restoration Service

We woke up to 2.5 inches of water on our first floor, there was water spilling out of the front, back, and garage doors. After the initial shock wore off we spent the next 2.5 hours getting the water out. After calling our insurance company Servpro came out and we are so happy they did. More specifically Carlos and Victoria came out and they were amazing from start to finish. They walked us through the process of remediation and let us know what to expect. It was a comfort to have them working with us. They were extremely efficient and got the fans and dehumidifiers setup that day. Over the next 2 weeks they were constantly checking in on us and made sure that any questions we had they answered or helped us find the answer. I would recommend Servpro to anyone that needs the help and more so Carlos and his team. Thanks for make such a difficult situation a little easier.

I found unexpected mold in our home and had no idea what to do or where to start. Carlos at SERVPRO was amazing from the very first phone call. He was so helpfull and explained everything . He came out as soon as he could (just two days later) and took care of the cleanup quickly and professionally. Thank you, Carlos, for your excellent service. Highly recommend SERVPRO for anyone dealing with mold or water issues.

I live in a condo, on the ground floor. During the last major rainstorm, water was coming in through the ceiling from around the upstairs neighbors fireplace due to loose flashing. My HOA contacted SERVPRO Pleasanton/Dublin to come and check out the situation. Carlos arrived with a dehumidifier and an air purifier to pull the moisture from my home and prevent any mold growth. After two weeks the moisture readings were back to normal. I’m very impressed with the quick, efficient service that Carlos provided. He explained things as he worked and made the whole experience much more tolerable. I highly recommend SERVPRO Pleasanton/Dublin if you are having any water related problems.

Thank goodness for Servpro. Carlos and his team came to our home after a disaster and from the time Hector, Carlos Sr, and Violeta were on the job we knew we could make it through. Their team worked well around our pets and helped us get our house back on the road to recovery !! I can’t say enough about the job they did for us. Thanks!!

I flooded my laundry sink at 10:30pm. Called Carlos, and he was at my house in 30 minutes. He started assessing the damage, taking pictures, and setting up fans to start drying up my laundry room and garage. He was able to mitigate the damage with his quick response. His whole team were so respectful and courteous and on time. Servpro Pleasanton/Dublin are the people to call in this type of situation! They made a stressful situation into a bearable one!

We recently purchased a home and noticed a musty odor coming from one of the bedrooms. We called Carlos to take a look, and he was incredibly patient and professional throughout the visit. He clearly explained what he was checking for and walked me through the steps he would take if a problem was found. Fortunately, there was nothing, and he was completely honest and straightforward about everything. We're really glad we reached out to him.

We just had the best experience with Servpro in general and Carlos in particular. Carlos and his team were the most responsive, competent, professional and fantastic to work with. We could not have had a better experience. With thanks and appreciation!