Mission Restoration

I had a great experience with Mission Restoration. I had a water heater leak and had a little flooding. I had to remove the dry wall in my garage and the carpet in my downstairs room. The ETA was for a week for all the restoration but everything took 3 days. Robert was a great project manager.

I had my slab leak in my home in February and my plumber recommended I call Mission Restoration for the damages the leak had caused to my carpet and bathroom. They were amazing! They arrived to my house in 30 minutes, did a free evaluation, and helped me through the process. They were even able to save my carpet and leave it cleaner than before the leak. I would never wish water damage on anyone, but if you do have water damage...call Mission Restoration!

Mission Restoration was hired in the beginning of July due to a water leak we had that damaged a bedroom and bathroom. They said it would take one to two weeks and that they would use in house people and could start that week. It sounded great. After they were hired we heard nothing from them. We constantly called and emailed. Multiple times they would make an appointment to come by, we would miss work to meet them and they would just not show without calling. Over a month after they were hired, they sent some contractors that were not in house and that I could have hired off the street. They did a horrendous hack job repairing my house and were sub par. This went on until September when we complained to the Better Business Bureau, and then they finally sent an in house person to fix the damage. However, my wife overheard the in house worker complaining about us on the phone because he had no idea she was home! The paint still looks horrible and I am going to have to hire a professional painter to redo it. One person they sent dropped a toilet in my bathtub and broke both the toilet and damaged the bath tub (and failed to mention it happened until we had to demand they fix it!). They always apologized and provided a discount for our trouble, however this was a horrible experience for us and we were treated like we were not a priority at all. My wife is seven months pregnant and without the use of the upstairs bathroom she had to carry our toddler up and down the stairs multiple times a day. We would never recommend Mission Restoration to anybody.

I Was referred to Mission by my co workers husband who works in plumbing. Garage Water heater flooded entire bottom floor and entryways. Mission had a team to dry out my house that same evening. Their build team put everything back better than new and on time as promised. They even help handle all the insurance bs. Quick turn around. Quality Job Thanks Jim & Team!

This is one of the worst companies I have ever dealt with. They came out to my place after our water heater leaked and the home warranty company contacted them. They estimated the work would take about 2-3 weeks. The simple project took over 6 weeks. During the course of the project they scheduled workers to come out to the house and then they simply would not show up. No call, no show FIVE TIMES, yes FIVE different times they completely blew off our appointments and left us waiting and never had anyone show up that day. I complained several times and they just say "that's not typically how we do business" and "we have so many jobs right now and yours just fell through the cracks" but they offer nothing for the hours and literally days worth of my time they have wasted. Even after reaching out to upper management and the owners becoming aware of the issues Mission Restoration still neglected us. On top of all this they do sub par work. They will have several differnt workers come out to your house and the Mission Restoration Project Manager doesn't even know who the worker is, hopefully he is a licensed contractor but who knows. One worker will mess up and leave and then the other will have to fix it. They left permanent stains on my patio and the damaged my travertine tile, the drywall looks terrible even after I had them come out and try to fix it. Then after all this they have a very shady accounting department that asked me to do things with the insurance check USAA said not to do. This company has zero integrity and I will never do business with them again, STAY AWAY!

We were pretty happy with the work but not our project manager. We give them a low rating and would never use this company again because of our interaction with him. He was just not very honest with us. We had a soft clog that caused sewage water to backup into our house. After calling Rotorooter to address the plumbing problem, they quickly turned around and contacted Mission Restoration. It was quick and we probably should have been more discriminating before going through this company. But we have a young child and needed the situation remedied, so we trusted rotorooters recomendation. Mission Restoration indicated that they were willing to do the work right away and willing to wait for the insurance money to come through. That’s something we probably should have gotten in writing because they changed their minds and demanded payment. They made the bathrooms unusable so we couldn’t move back in. I ended up paying the extortion on my credit card so my son could sleep in his bedroom again.

Michelle at mission restoration is amazing I dealt with her and she made me so comfortable and happy. Ritchie was my project manger during my flood and I can’t say nothing bad. He was super friendly and professional and even my 4 month old loved him, and she is super picky! And my insurance adjuster loved him. Thank you so much you guys made me so so happy!