SERVPRO of West Forsyth County

During one of our worst moments, ServePro was truly there for us. Justin Bennett helped us navigate our house fire restoration with empathy and professionalism. He was always punctual and followed through on everything promised. Miranda Carey took exceptional care of our belongings and when they were returned, they were as good as new. Both Justin and Miranda treated us like family. Justin went above and beyond for us. We had no idea how to pick up the pieces or where to begin. With Justin’s guidance we were able to get our lives back to normal in less time than we expected. ServePro is more than a company. They are friends that you never knew you had.

Called looking for a free estimate for our home mold and water damage project. Was told $300 to to access the mold issue and $600 to identify the water issue. This was just to come out. We have already recieved free esitmates and we are looking at several thousand dollars of work, including demo and restoration. We are comparing prices, which is the smart avenue to take on any project. A company this large should be offering free estimates instead of over charging just to come out and identify. If a company is willing to overcharge this blatently just to identify a problem then they will overcharge and scam the customer on the main project too.

We had a house fire Jan.15 of this year. We had no clue how to handle the situation. Three months went by contacting builder/contractors with few answers or advice on what to do next. Then a miracle happened a friend of friend on Facebook told us to call Betty Vanhoy at Servpro. They immediately came to the rescue. James Otterberg inspected planned advised explained and organized the whole process much to our relief and what was left of our sanity. The whole team is professional experienced friendly quick and will help you with any question you might have. They also deal with the insurance people which is a plus. Thank you James Otterberg, Chris Otterberg,Betty Vanhoy,Terri Smith,Morgan Dial, DJ Beverly,Joe and Jack Watson and JC Sorrells. I hope I haven't forgotten anyone. You are the best at what you do. We love you!!!!!

Chris Williams was the ServPro Representative that worked on my property. He was very professional in each and every interaction. He communicated directly with me through every step of the process, so I always knew what to expect and what the next steps would be. He was quick to respond anytime I had a question, and did so so in a friendly and polite manner. His main concern was doing his job completely and correctly so our property could be restored as soon as possible. We did meet some challenges and holdups dealing with an insurance adjuster. Which Chris navigated with grace. I appreciated him and his crew, Korie Hambie, for the work they did on my home. And would definitely recommend them to anyone who is in need of this service.

If I could give zero stars I would! This place is an absolute joke. They constantly gave us the run around. Then they also stole 5k from us saying that we owed it to them, but we talked to our insurance guy and he said that we did not owe them that money. Mind you we already paid them close to 17k for just having the floor in the house re-done. And they were supposed to do the laundry room but after they ripped the floor all the way out to the ground they said they couldn't do it, but still took the 5k. They also said they were going to put new insolation under the house but never did. All in all we paid them over 20 thousand dollars just for them to do the floor in the house only to have them not finish the work, and steal our money. It's also bad when this place can get in contact with your insurance when they need it but we can't. Stay away from this shady company. They will find a way to take your money and not finish the work!

Antoinette Emanuel c/o Wayne Simpson Blazingwood Ct Greensboro, NC 27406 Dear ServePro Of West Forsyth County 2571 Landmark Dr Winston-Salem, NC 27103 , I am writing to extend my heartfelt gratitude for the incredible service Christopher Williams provided during my father's recent flooding incident. His prompt response and exceptional professionalism made a world of difference in an otherwise overwhelming situation. From the moment he and the ServePro Team arrived, his calm demeanor and expertise instilled confidence in my father. It's hard to express how much it meant to him—and to us—that he took immediate action to mitigate the water damage before my DAD even had the chance to reach out to us or even the insurance company. The situation was undoubtedly stressful, but Chris’ reassurance and genuine concern for his well-being were invaluable. Thanks Chris for your diligence and the hard work of your team, the damaged flooring was removed, and the furniture and walls were addressed promptly. In just four short days, my father's home was transformed, and now we eagerly await the new floor installation. It is truly remarkable to see how much progress has been made in such a brief period. Your open communication and consistent updates helped keep my father's anxiety at bay during those critical first days when so many different people and processes were involved. Your dedication to providing excellent service did not go unnoticed, and we are genuinely grateful for all that you did. Thank you once again for your outstanding support and for going above and beyond to assist my dad during such a difficult time. You have made a lasting impression, and we will be sure to recommend your services to others in need, because it truly looks like nothing ever happened. Warm regards, Antoinette Emanuel

Update: After seeing this review the manager, Austin, reached out to us. He said that they have changed the staff at the office recently and he wanted to make things right by us. So he sent another team and they have cleaned up the area to our satisfaction. So I am changing th review to 5 stars. Previous Comment: Mitigation job was done poorly. Sent pictures to the office email to show them the shoddy work. Was told they will call us back. It has been weeks and we haven’t heard anything.