American Leak Detection of Orange County

They both did a terrific job. The job was completed within the quoted time. Both guys were very prompt this morning. All of our questions were answered and that was much appreciated They made sure there were no other leaks before putting everything back together. They also put down protective stuff for the carpet and didn’t leave any kind of mess I got exactly what I was quoted and was not charged a penny more. I would definitely recommend them if you have any slab leak issues. I went with the pipe rerouting versus trying to figure out where all the leaks were so now I don’t have to worry about another leak from the same pipe that was replaced. Now that they’re finished, I’ll have to do a little wall repair, but that was also told upfront that I would be responsible for that. The leak was between my two bathrooms so they rerouted the pipe up the wall through the attic down into my master bedroom to complete the project. I added a couple pictures just so I could see what they had to cut out to be able to route the new pipe up the wall.

I had an outstanding experience with American Leak Detection, and I want to give a special shout-out to Jacob, the technician who came out to help me. Jacob arrived right on time and immediately impressed me with his professionalism. He took the time to carefully explain every step of the repair process, what he found, why the issue happened, and how he planned to fix it. His patience and clear communication made me feel completely at ease throughout the entire job. The amount of effort and attention to detail he put into this repair truly shows that the company invests in training high-quality, knowledgeable technicians. Jacob’s work ethic and attitude are exactly what great customer service should look like. I also really appreciate the 5-year warranty they provided after the repair — it shows confidence in their craftsmanship and gives customers peace of mind. I genuinely hope my pool won’t have any more issues, but if anything ever comes up again, American Leak Detection will be my first choice. Please make sure Jacob gets the recognition he deserves — with service like this, he definitely earned his bonus at the end of the year. Thank you again for the excellent service!

David is a great employee. He worked very fast with no stopping showing competence.and inspired thrust. Keep him. He is an asset. Thank you. Alex Guta staff engineer at J&j.

Abel L., with American Leak Detection just left my house about 30 minutes ago. The first person that I texted was my pool guy, who I thanked for recommending this company in the first place, because they were great. It started when I called them late last Friday afternoon, and they said they would have somebody out here on Monday morning at 8am. However, the young lady that I was talking to for the scheduling of the appointment, was going to attempt to have their Technician out here the following day (Saturday), but that wasn't necessary so I stuck with Monday. However, the offer being put out there was refreshing because they were treating my issue with urgency. Then, Monday morning comes around, and I got a text about 7:15am letting me know that the technicians were going to be on time, as well as a picture of who would be showing up. After that, I got a call about 20 minutes before they showed up letting me know they were on their way. They were here exactly when they said they would be. The main technician, Abel L. has to be their very best technician. I'm saying that because after him working here, I'm obviously biased because he did such a great job, but I suspect that there are a number of great technicians at American Leak Detection. There was an another young technician here who was working with Able, and obviously learning the trade from a seasoned journeyman. I'm not gonna get into the issue too much, because it's complicated, but it has to do with my pool and a gas leak and a water leak all getting into my pool heater and causing it not to work. The person that put this pool into my home was two owners ago in 2010, and he was a pool contractor himself. So if you can imagine, it's a nice pool, but since it was his own home, we'll just say that there were some shortcuts taken. So I figured finding this leak was gonna be next to impossible, because every other maintenance item with this pool has been a nightmare. I'll shorten it up and just say that Abel was able to find the leak, and explained everything to me. But equally important to me was, I had asked him what he would suggest if this was house; because there are so many possibilities and unknowns until I have the plumbing folks are out here to see exactly what's going on. Of course, I told him I wasn't gonna hold him to anything, I just wanted his expert opinion. So he took his time and explained the different possibilities, and probably the best option based on all the different scenarios. Besides finding the leak itself of course, the information that he gave me was really invaluable because a lot of it I'm gonna be able to relay to the plumbers, which should save them time, and me money, as well as letting me know how to best tackle the issue. He didn't have to do all that, but he did, and did so without wasting any time. I say that because the company charges by the hour, and they have a minimum of two hours; both of which are perfectly understandable and acceptable. But knowing what I know about anyone who charges by the hour - even honest people - it's rare to be charged at their minimum only. So just like my long winded review of Abel and American Leak Detection, my explanation of the issue to the technicians when they first arrived, was probably a good 30 minutes of their time here. Add to that, the time It took for Abel and his helper to find the leak, and then explain everything to me while I literally asked a ton of questions; believe it or not everything came in at the minimum two hour mark! So to be clear, I highly recommend American Leak Detection of Orange County, and if you're lucky enough to get Abel and the technician that was with him - I apologize I forget his name - but he was also very helpful and very polite; then you'll be in totally good hands. And I suspect that even if you don't get Abel, that you will still be in good hands. That's enough out of me.

Jim was simply amazing. Came in with all of the tools and equipment that the first plumber didn’t have unfortunately. He found the leak with an hour, and told me what approximately had to be done to repair it with the least damage possible. AMAZING SERVICE AND PROFESSIONALISM. Don’t hire any other plumber first, go straight to this company and have it done correctly the first time. Let’s add to this post and update.. had Nate Goldberg their repair technician come and reroute my entire kitchen pipes. He did an amazing job, called before coming, showed up on time and worked non-stop. Him and his helper cleaned up everything before walking out and he double checked everything again before leaving. I would happily recommend this company again if Jim and Nate represent the caliber. You pay for what you get, but if you are dealing with water, I would go with a professional and don’t risk your biggest asset to save a few dollars.

Mason the gentleman who helped us is the BEST. He is very smart, always does PERFECT JOB for us. Best of all he is VERY HONEST which is pretty rare nowadays. We trust him, his judgements and the work he does. It’s amazing that we feel like he’s a family member whom we can totally trust to do a perfect job for us!

Gabriel and Avil/Abel(sorry didn't catch the name clealy) were excellent. They both very hard working and experienced..Figured out leaking in a very short time and rectified the issue right away. Both are very knowledgeable and answered all the questions in a very simple way.They showed up on a right time and finished the work in a short time.I would highly recommend Gabriel and Avil/Abel to anyone who is seeking plumbing issues. THANK YOU BOTH.keep it up.