Rooter Hero Plumbing & Air of Anaheim

On August 23rd, during a heat wave, a technician from Service Hero (David Godinez) told us our AC had a broken TXV valve and needed a new evaporator coil. He said this was why our AC wasn't blowing cold air. The written estimate we received was $4,205. Later, I got a call from John, the owner, who said the "real" price was actually $4,991 with labor--but that he would "honor" the lower quote after noticing from my email that I worked in education. The estimate included no breakdown of parts or labor, offering zero transparency. I also felt like John was pressuring me to make a decision by Sunday night so he could order parts and schedule installation Monday. After his follow-up, I told him we simply couldn't afford it. On September 3rd, another heat wave hit with temperatures over 100°F. Normally, we would have left our dog inside with the AC running while we were at work. But since the AC was still broken, we couldn't. Tragically, our family dog died of heatstroke in the backyard that day, devastating our children. Immediately following this awful incident, we called another AC company for a second opinion. Their technician did a thorough inspection and found that nothing was broken--we were simply out of Freon. He refilled it, charged us $400 total, and our AC has been working perfectly ever since. I am deeply disappointed in the dishonesty from Service Hero. They misdiagnosed the problem and pushed for thousands of dollars in unnecessary repairs. I posted this review to Yelp and they claimed they were going to reach out to me immediately because they wanted to make things right. I want to note that no one from the company has yet reached out to me even though the owner was able to reach out to me directly when he wanted to close the unnecessary $4,000+ deal.

Rooter Hero of Orange County responded to our call and had Pablo Villa on site in one hour to address our backed up sewer main. The first pass with the snake revealed an impasse. Camera inspection with locater showed the blockage to be under a large Oak tree. Diagnosis was made in one hour and a full excavation was started. This was a very difficult project involving removal of flagstone, concrete substructure to dig a 8 foot deep hole with very tight access under a 25 foot tall Oak tree. Discovery showed the original 30 year old sewer main junction was constructed incorrectly allowing tree roots to fill and block the main. Rooter Hero water jetted both our sewer lines feeding the junction into the main in order for us to have a functional home through the weekend before the changeout could be completed. The sewer junction and cleanout were reconstructed and passed inspection by the city. I want to give a special shout out to the technician Ernesto who reconstructed the sewer, did the backfill, rebar and concrete prep. Ernesto was meticulous and his work precise. Much care was taken to save most of the flagstone. There were four technicians that worked on this project and they were very polite and professional. Many thanks to Ernesto, Pablo Villa, Nelson and field supervisor Pedro Padilla.

So thankful for Pablo! My bathroom sink was so clogged. Pablo showed up on time (which was so important because I left work to get home for this appt), was clean and had booties on before I even opened the door, and even talked me through the problem. He showed me why it wasn’t draining (picture) and told me how he was going to fix it. Fixed it, and now my sink is draining correctly. Didn’t push any upsell and was very professional. 10/10 recommend.

Rooter Hero is always prompt, courteous, and efficient. Jerry was courteous, fast, and gave us only the recommended services and did not try and sell us any nonsense. We trust rooter hero.

Unclog a kitchen sink. I had a scheduled appointment between 4:00pm and 6:00pm. By 6:00pm no one showed up. I called and spoke to customer service and was told I will get a call back. I got a call back and at 6:50pm i got an email the worker is on the way. 1 hour later no worker. I called dispatch again, I have called them 4 times and by 8:45pm still no worker or call back from the company. Well a correction 2 times the company called me but no one on the other end answers. I call back. I would never request a service from a company that would keep their customer tied up for that long. I should have called another Local Plumper in my town that would probably value his reputation more and would show up to his service call as promised. I can not say for sure where dispatch was sending their worker from, but Anaheim would be the closest since their website does not provide info on what location you are getting the worker from.

I had an unusual request regarding the gas line coming into my house. This was my second experience with Rooter Hero Plumbing. Just like the first, they were exceptionally professional and sent out Don Rothenberger to tackle the job. He was on time (actually a few minutes early), and after I explained the job, he was right on top of it. He did an excellent job, and the result looked like my pipes were brand new. I have no reservations asking for him the next time I need some work done. Great job Don!

I recently had a technician from this company come to my home to inspect a strange smell coming from the attic. I suspected a possible Freon leak and requested a professional evaluation of my AC unit. Unfortunately, the technician’s demeanor was unprofessional and dismissive from the start. Rather than calmly assessing the situation, Christian asked condescending questions that made me feel uncomfortable and belittled. When I explained my concern, he responded with, "What do you want me to do? Smell it?"—a response I found both unhelpful and inappropriate for someone in a service role. His tone and body language made me feel uneasy in my own home, which should never happen and I asked him to leave. I called this company expecting knowledgeable assistance and respectful communication. Instead, I was met with a lack of professionalism, minimal effort, and an attitude that made the experience frustrating and unsettling. There are many places to call for professional help. This is not the place.