Sears Appliance Repair

I went through the AI to schedule my appointment, but was no showed by the original tech. Could not get a response from Sears regarding my tech being late as it's all done through AI. There was no option to speak to a customer service representative. Was able to reschedule for the next day. Phillip showed up, on time, ready to work. But the customer service is so bad I would give this zero stars, but the service tech Phillip was pretty good, but even he can't overcome the horrible AI driven customer service.

Micah was excellent. He repaired my water filter issue and a several years old problem no other technician could. Very personable and thorough.

AI generated customer service is a joke! Can't possibly resolve issues outside critical thinking of a human representative. Corporate management setting this up is self-absorbed and only servicing for the betterment of themselves! Screw the actual customer in need right? Parts ready for delivery delayed due to AI. Technician didn't connect water line to refrigerator and after I checked. Noticed it leaking. Customer service number could do no help! Called technician direct and happened to come back to fix. I could have left with the customer service number and have Sears pay water damage because AI didn't understand or have this need to return in its algorithm or information to draw from. There is no human customer service persons to reach. 100% A I. Not good. This is nothing but customer disservice!!!!! Technician was apologetic and as far as I know now, repair is working. But ............. Nope. 1 day later.....Dryer that was installed on the refrigerator was either bad OR incorrectly installed. But fridge did not cool off over night. Tried to reschedule the service call as a revisit, but once service call is completed, AI deletes the service and no way to like it back up as a misrepair. Scheduled new service to have repair already paid for to be done correctly, but new service technician got it as a new service, not as existing service and his stupid AI generated call wants to charge me again for diagnostic repair (already paid for), a new service call (already paid once for that, and a new dryer part (already paid for that!). Now he's stuck here waiting to get that cleared as being linked to yesterday's visit that was botched. Can't go on to next call until AI clears that. He's been waiting for about an hour now for that to happen. Again! Your AI system is messing with people because it doesn't have the ability within its programming to effectively resolve errors. Will cause me to not use Sears Service in the future. Only way to get results is to take the money away. That's all that management understands. Oh! And number you provided to resolve service is the same AI generated call service without live agents that messed all this up anyway. Totally useless!!!

He was absolutely fabulous! I learned so much and was amazed by his knowledge and ability to fix the issue so quickly. My tenant and I both love him!! Thank you doesn't cover it, dear Marty!

Gary was great, he explained what the problems he found and what it needed to repair them. I would recommend this service to any one having lawn mower problem and can not take it to a shop.

FOR TECH, MARIO: FIVE STARS! so great!!! patient while i argued with SEARS because warranty wasn’t on their ticket SEARS: ZERO STARS!!!! had to call and was repeatedly transferred for over an hour before ticket updated

He did amazing work & walked me through the process so I understood what was wrong. Great Customer experience.