Jim & Dave's Appliance

Service Tech Ryan was awesome and on time. Quick work, knowledgeable and informative. Extremely professional and helpful. He was able to fix our dryer, he also cleaned it. He explained the situation and diagnosed our washer. We will need a new washer soon due to parts/repairs being more than it's worth. He suggested several options/routes to go when that time comes. These things are rarely painless but this appointment was. Thank you JND and Ryan!

Great business to work with. I've been able to get appointments pretty quickly which is important when it's your appliances going out! Very responsive, time lines are very accurate so you aren't waiting from 8 to 12 and they arrive at 1. They give you a 2 hour window the day before and keep you updated right up to when Ed or another repair person arrives! Work is done well and quickly.

Dont bother Googling 'dryer repair'. Youll get a remote receptionist who starts by asking your zip code. She'll send someone who may or may not be competent and the cost will exceed your worst nightmare. Big firms are about prifit, not customer care. Local tradesmen are better. I reached lots of these empty-suits before i found Jim & Dave's Appliance Service. J & D Appliance replaced our failed heating element in minutes. The price was fair and pre-agreed to the penny. The tech was sharp and pleasant. I have great confidence in his work and character -- so I have confidence in his furm, too. BTW the lead-uo and follow-up -- by phone, email & text -- was unbelievable. The phonies could schedule me in 30 days. Jim & Dave's tech arrived on time the day after I called.

No problems with your technician. But I would prefer if he would come for repair with the necessary parts to my house the first time. I gave full information when I ordered technician for repair (what is wrong with oven, model number). Repair was done in the less than one hour (but one new (was it new?) part (switch) was defective... poor tech!. Good luck in the future! I am in el. business from 1966, by the way.

JND Appliance was as advertised. They were timely and got the part for our oven before Thanksgiving. Our tech that replaced the part was so professional and pleasant. Thanks, Cody, we appreciate you!

Overall, after all this trouble, I would never used this company at my own discretion, but this is who Whirlpool decides to send on their behalf. If this is their best, I would never by Whirlpool again. Service is to slow. They come out 2/27, said they need to order parts, it will come in a few days. 3/13 I call to get the status, they say 10 business days. 3/28 and I have not heard anything from this company? Originally my washing machine was shaking really bad. Now, its started not holding water, and the water has ruined my drywall! I've never had such poor service before. Absolutely ridiculous. Update: washing machine was fixed 4-8-25. They said it was due to a part being out of stock. We'll, im not sure what they did, its still shaking. *See video* Update 2: 4/14/25. Another technician came out and stated that the guidelines stated on how much to fill the washing machine was an "optical illusion" because there is not an agitator and the drum should not be filled more than 3 inches from the bottom of the drum . I guess he took me for a fool that has never washed clothes before. I can understand half way, but 3 inches from the bottom? *see video * If you don't want to properly fix my washing machine or tell whirlpool it needs to be replaced, just say that, don't waste my time.

I have had a very good experience with J&D appliance. From the customer service clerk to technician Paul. Paul was very knowledgeable and professional and friendly. He was sent to diagnose my 1 month old Frigidaire refrigerator. My food was freezing on the top shelf as well as several cracks in the inside refrigerator lining. Waiting to hear back from the warranty company. I would recommend using J&D appliances for your appliance repair. Great customer service with knowledgeable and friendly service technicians.