Lake Appliance Repair

Geoffrey was very thorough with his evaluation of our Fridgidair stove-range. We were having trouble with the height of the flame on the burners. He ordered the parts and was back the next week to replace them. He got them changed out and adjusted and now they work great.

Repair went great and the service agent Ian was excellent. The office staff seem disorganized, changing my appointment to afternoon instead of morning as agreed upon and contacting a secondary contact for appointment confirmations instead of keeping it to the primary. They changed my appointment back to morning when I called and I asked, which was nice. Overall good service, I will use them again if anything else breaks, but I would recommend scheduling repairs on your day off. Edit: Per review response I forwarded my concerns to the office so hopefully they will fix the scheduling issues for future customers

If I could give zero stars, I would. Our refrigerator has been broken since July, and it’s now November , four months later, with no resolution in sight. We purchased the highest level of protection plan offered by Lakeside Appliance, believing it would provide peace of mind. Instead, it has turned into a never-ending nightmare. They’ve sent repair technicians multiple times. Each time, parts had to be ordered (taking a week or more). The repair attempts failed every single time. Eventually, even the repairman called Whirlpool directly to help "end the claim" so we could get a replacement. Whirlpool required one more test — but that test needed a special gauge the technician didn’t have. That started yet another cycle: Week 1: Technician cancels because the gauge didn’t arrive. Week 2: Still no gauge — appointment rescheduled. Week 3: Technician never shows for scheduled appointment. Week 4: I’m told they’ll send a different repairman who actually has the gauge. Week 5: The new repairman called out sick. We are still without a working refrigerator after four months. I’ve made countless calls, received countless apologies, but zero solutions. Lakeside Appliance continues to sell this "all-inclusive" warranty with the promise of worry-free coverage — but in reality, it’s an exhausting loop of cancellations, delays, and broken promises.

I requested service because our new refrigerator started making this grinding noise every hour or so. The first time it didn’t cool for over 8 hours so I thought it was defective. The next day, it made the grinding noise again and started cooling. Even though it stays cool, it still made the noise, so I called for service. This dude was just chasing a gremlin. I run a residential electrical service company. Customers have problems until we show up. Same with our refrigerator. This guy checked everything and found nothing. But I 100% get it. It is what it is with these intermittent issues. Just sucks that it’s only nine months old. For whatever reason, I haven’t heard the noise all night. I don’t know. Maybe tinkering with whatever he tinkered with did the job. Our tech was very professional. Called when 15 minutes out. Checked everything he could. I wasn’t home and the wife felt totally comfortable with him. I absolutely recommend Geoffrey. Hope I don’t need him, but would request him if the need arises.

Very impressed with Geoffrey from Lake Appliance repair. Great communication, fixed my dryer with a part that was sent by the customer service agent who took my call. When I contacted Lake Appliance, the customer service agent listened to my squeaky dryer and ordered part just in case and that’s exactly what the problem was and so happy it got fixed with one service call.

We’ve used Lake Appliance numerous times and they have consistently provided 5+ star service. Their technician, Geoffrey, was able to analyze the problem and provide the necessary corrections in a timely, accurate and professional manner. They are fortunate to have him on their team! I highly recommend using Lake Appliance.

Kameron was very professional. His knowledge of the appliances is to be admired. He clearly explained the issues and the repairs. Lake Appliance Repair has a gem working for them.